Description We are looking for a diligent Customer Service Representative to be a part of our team. This role is based in Medley, Florida, and offers a long-term contract employment opportunity. As a Customer Service Representative, you will take on a variety of tasks, including assisting customers via phone, resolving issues related to their orders, and maintaining a high degree of professionalism and empathy at all times.

Responsibilities:

• Provide assistance to customers over the phone regarding their orders

• Resolve any problems or issues that customers may encounter

• Ensure punctuality and efficiency in all tasks

• Be a quick learner to adapt to the needs of the role

• Maintain a typing speed of 40+wpm for multitasking and email correspondences

• Be prepared to work in different shifts as per the requirement

• Thrive in a fast-paced work environment

• Maintain a high level of empathy while dealing with customer issues. Requirements • Demonstrated experience in a Call Center Customer Service role.

• Excellent communication skills, both verbal and written.

• Ability to handle multiple tasks and prioritize work effectively.

• Proficient in using customer service software, databases, and tools.

• Ability to effectively resolve customer complaints and issues.

• Strong problem-solving skills and ability to make quick decisions.

• Willingness to work in different shifts, including weekends and holidays if required.

• Ability to work in a fast-paced, high-volume environment.

• Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills.

• High level of patience when dealing with challenging customers.

• Strong organizational and time management skills.

• Proficiency in using computers and related technology.

• Ability to maintain a calm and detail oriented demeanor at all times.

• Strong commitment to providing excellent customer service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .