Summary

Coordinates and facilitates business functions in support of the sales and client services department to include generation of reports, communication and follow up with clients, problem resolution and service recovery. Performs other duties as assigned.

Responsibilities

• Provides direction and leadership in office administration by coordinating activities through excellent organizational and time management skills.

• Compiles, prepares and analyzes reports to provide necessary data/information for decision making by gathering information in a confidential manner, utilizing appropriate sources.

• Assists in the development and implementation of standard operating office procedures and provides training as appropriate to implement such change/revisions.

• Plans, coordinates and provides administrative support through project management, preparation of materials for presentations, training, etc. and proficiency in the use of computer applications and software.

• Maintains strong working relationships with internal and external customers by providing service assistance and open communications.

• Completes assigned goals.

Requirements, Preferences and Experience

Education

Preferred: Collegiate or medical trade completion. Associates Degree

Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Experience

Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.

Special Skills

Preferred: Proficient with 10-key.

Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

About Baptist Memorial Health Care

At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.

At Baptist, We Offer:

• Competitive salaries

• Paid vacation/time off

• Continuing education opportunities

• Generous retirement plan

• Health insurance, including dental and vision

• Sick leave

• Service awards

• Free parking

• Short-term disability

• Life insurance

• Health care and dependent care spending accounts

• Education assistance/continuing education

• Employee referral program

Job Summary:

Position: 13988 - Coordinator-Customer Service

Facility: BMH - Tipton BCC

Department: TC BCC Humphreys BCCH

Category: Administrative Non Clinical Support

Type: Non Clinical

Work Type: Full Time

Work Schedule: Days

Location: US:TN:Memphis

Located in the Memphis metro area REQNUMBER: 23661