Description

• Install, configure, and repair a wide variety of printers, including laser, inkjet, multifunction, and thermal printers.

• Perform scheduled maintenance tasks, such as cleaning, calibration, and replacing parts like printheads, fusers, and rollers.

• Diagnose hardware and software malfunctions and determine appropriate solutions.

• Provide technical support on printer connectivity and software-related issues (e.g., network setup, drivers, and printing software).

• Maintain accurate records of service calls, parts usage, and customer interactions using service management software.

• Educate customers on proper printer care, maintenance, and troubleshooting steps.

• Collaborate with the service management team to prioritize and complete service orders efficiently.

• Stay updated on new products, services, and best practices for printer maintenance and repair.

• Ensure compliance with all company policies, safety guidelines, and environmental regulations.

  Requirements

• Proven experience in printer repair and maintenance, with a strong understanding of various printer brands (e.g., HP, Canon, Epson, Xerox).

• Familiarity with network printing setups, including installation of print drivers, network printers, and troubleshooting connectivity issues.

• Experience with basic hardware repairs, including fuser assemblies, rollers, sensors, and circuit boards.

• Strong troubleshooting skills and the ability to diagnose complex issues on-site.

• Proficient with service management software and documentation tools.

• Good communication and interpersonal skills to interact with clients and provide clear technical instructions.

• Ability to lift and move printer equipment weighing up to 50 lbs.

Education and Experience:

• High school diploma or GED; technical certification in printer repair is preferred.

• 2+ years of experience in field service or technical support roles focused on printer technologies.

• Valid driver’s license and reliable transportation.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .