Description

Role Responsibilities

• Provide global functional support for Workday HCM; along with one or more of the following modules: Absence, Benefits, Core Compensation, or Talent Management

• Troubleshoot problems, test, and work with stakeholders to resolve issues

• Log, route, and maintain support tickets in Zendesk, Jira and ServiceNow

• Design and develop custom reports and dashboards as required for business users and senior leaders

• Conduct and support compliance audits

• Provide guidance and training on system functionality to internal stakeholders and the HR Shared Services team

• Support new Workday feature releases, bi-annually

• Support enterprise-wide projects through EIBs, configuration changes, data audits and testing

Role Responsibilities

• Provide global functional support for Workday HCM; along with one or more of the following modules: Absence, Benefits, Core Compensation, or Talent Management

• Troubleshoot problems, test, and work with stakeholders to resolve issues

• Log, route, and maintain support tickets in Zendesk, Jira and ServiceNow

• Design and develop custom reports and dashboards as required for business users and senior leaders

• Conduct and support compliance audits

• Provide guidance and training on system functionality to internal stakeholders and the HR Shared Services team

• Support new Workday feature releases, bi-annually

• Support enterprise-wide projects through EIBs, configuration changes, data audits and testing

Requirements

Minimum Qualifications

• 5+ years of Workday experience

• Experience in Workday modules such as Core HCM, Onboarding, Time Tracking, Benefits, Workday Payroll, Talent/Performance, Dashboards and Reporting

• Proficiency in using the Workday Enterprise Interface Builder (EIB)

• Proficiency in configuring business processes

• Proficiency in Workday reporting including custom reports

• Skilled in troubleshooting and error diagnosis

Focus Areas:

• Provides operational support on the HR Technology team supporting Workday

• Manages run-the-business ticket requests and support escalations

• Performs Mass Data Requests via EIB

• Performs Ad-Hoc Reporting Requests

• Partner with HR Shared Services (Tier 1/2) on escalated issue resolution (Tier 3)

• Support enterprise wide projects that impact Workday data and/or configuration

Key Skills:

• Communication/Consultation

• Team Collaboration

• Relationship Management

• Ability to perform in a fast paced environment

• Problem-solving skills

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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