Description

This role will focus on and develop a strategy for managing the lifecycle of laptops and iPads, ensuring optimal performance, user support, and efficient asset management. The ideal candidate will possess a strong technical excellent problem-solving and analytical skills, exceptional time management, and a passion for providing white glove support to end-users.

Skills

Support, Troubleshooting, Hardware, Imaging, Windows, Customer service, Help desk support, Mac, Mobile, Service desk

Top Skills Details

Support,Troubleshooting,Hardware,Imaging

Additional Skills & Qualifications

Asset Management: In partnership with the Asset Team, maintain an accurate inventory of laptops and iPads, tracking device status and lifecycle phases.

Deployment: Develop and lead project plan to coordinate the setup, configuration, and deployment of new devices, ensuring all software are properly implemented.

Maintenance & Repairs: Conduct regular maintenance and troubleshooting for hardware issues, facilitating repairs as needed.

Lifecycle Management: Ownership of the end user compute lifecycle. Develop strategy for lifecycle from procurement to retirement, including upgrades and replacements.

User Support: Provide technical assistance to end-users, addressing hardware-related inquiries and resolving issues efficiently.

Documentation: Create and maintain detailed documentation regarding hardware specifications, warranty information, and support processes.

Collaboration: Work closely with other IT staff to ensure devices integrate seamlessly within the organization’s IT infrastructure.

Training & Education: Train users on best practices for device usage, security, and maintenance to enhance user experience.

Vendor Management: Manage relationships with hardware vendors for procurement, repairs, and warranty services.

Compliance: Ensure all devices adhere to organizational policies, security standards, and best practices.

Pay and Benefits

The pay range for this position is $20.00 - $35.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menasha,WI.

Application Deadline

This position will be accepting applications until Jan 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.