JOB REQUIREMENTS: JOB ID: 20977 JOB TITLE: Director, Client Technology Services JOB DETAILS: The Director of Client Technology Services is an experienced IT leader who coordinates a wide range of technology support to faculty, staff and students, providing technological oversight and general supervision of employees within the Client Technology Services unit. This position reports directly to the Assistant Chancellor for Learning and Information Technology/Chief Information Officer (CIO). The Director of Client Technology Services coordinates services including IT help desk, PC repair, computer labs and the student laptop program (eStout). The ideal candidate must be an innovative and dynamic individual with demonstrated hands-on IT skills, supervisory experience, and outstanding leadership skills. The position requires excellent communication and interpersonal skills and a commitment to working in a team environment. UW-Stout is Wisconsin\'s Polytechnic institution. As such, we pride ourselves on innovation and service to our students, staff, and faculty. UW-Stout has offered the eStout laptop program for 20 years. We value strong leadership and a spirit of collaboration and customer service in working with this program. This position requires work to be performed on location at the University campus in Menomonie, Wisconsin. This position may offer the ability to work remotely one (1) day per week, after completion of a training period, successful on-the-job performance, and approval per the university\'s telecommuting policy. Anticipated start date in August 2024. APPLICATION INSTRUCTIONS Complete applications received by end of day, Tuesday, July 2, 2024 are ensured full consideration. Applications submitted after this time may be reviewed at the discretion of the search committee. To apply, click on the APPLY button or go to: https://www.uwstout.edu/about-us/careers-jobs Required application materials: 1. Cover letter (*See below) 2. Resume 3. Names and contact information (phone numbers and email) of a minimum of three (3) professional references *Please use your cover letter to speak to each of the Minimum/Required Qualifications for this position as listed above. For each required qualification, describe your relevant experience, using specific examples from your work history to illustrate how your experience satisfies the requirement. Applicants must complete all required fields and attach all required documents prior to submitting the online application. Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them. Before starting the online application process, we recommend you preview the frequently asked questions (FAQs) available at: https://kb.uwss.wisconsin.edu/21900 It is the policy of UW-Stout to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodation for a qualified individual\'s disability. For questions regarding this position or recruitment, please contact: Search Chair: Seth Comstock Email: comstockc@uwstout.edu If you need assistance with the online application process or if you submitted your application prior to uploading all required application materials, please contact: Search Coordinator: Gretchen Metzler Email: metzlerg@uwstout.edu ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum / Required Associate\'s degree or equivalent experience. Experience with management and supervision. Experience troubleshooting client technology issues. Broad knowledge of endpoint technologies. Excellent customer service skills when working with internal and external stakeholders. Excellent organizational skills. Strong interpersonal and communic tion skills. Highly Desired Bachelor\'s degree by the start of employment. K12 or higher-ed experience. Service Management experience e.g., ITIL. Experience managing or serving as a senior member of an Information Technology help/service desk. Experience with performance management, and leadership techniques. Ability to communicate and collaborate with people of varying levels of technical skills. Experience developing, delivering, and updating user documentation and training materials. Ability to use metrics to provide realistic resource requirements and create measurable objectives. Ability to adapt to a rapidly changing technology environment. Ability to prioritize multiple requests for services from a broad constituent base. Experience with vendor relationships, procurement, and asset management. Strong analytical and problem-solving skills. ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu