Job Title: Channel Protection Manager - REMOTE Req ID: 45107 Job Category: Customer Operations/Customer Support Anywhere, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Channel Protection Manager is a critical role for ensuring governance and integrity of sales channels involving distributors and other sales & marketing intermediaries (SMIs). This role is responsible for establishing the policies, procedures, standard work and analytics associated with monitoring the Healthcare channels for gray market activity and any unauthorized sales both within the US and outside the US. This role will be responsible for protecting business within our authorized channels and reducing activities that erode product margins. The Channel Protection Manager will develop and implement policies and procedures to standardize the approach to SMIs, including assessment of prospect SMIs and risk mitigation. The Position will be responsible for collaborating with business units leaders as well as global Commercial leaders to develop policies for alignment of product lines to support the strategy while not creating channel conflict or secondary channels. This includes making recommendations to commercial leaders that involve shutting down current and/or prospective channel partners/Customers. The Channel Protection Manager will have responsibility for development of strategy and policies to reduce gray market activity and fraudulent purchasing, protecting profitability of STERIS business units. Duties Develop policies for assessment of prospect distributors and other SMIs as well as procedure for review and integration of SMIs from acquired companies. Develop strategy and policies to minimize product diversion. This includes developing analytics to identify potential diverters and processes to manage the risk in partnership with Commercial leaders. Design escalation process for review of SMIs and unusual purchasing behavior. Drive the awareness of this issue across the Healthcare organization. Provide Business Unit leaders with the data to understand the impact to their P&L and gain support on the remediation efforts. This includes leading quarterly channel protection QBRs with stakeholders and providing semi-annual updates to the Healthcare Management Team (HMT) Partner with corporate compliance team to align on SMI policy compliance and processes. Design and launch channel protection education and training to those teams who support the various channels. Utilize awareness of industry trends to constantly update and refresh training to impacted teams. Attend industry events and proactively monitor industry trends that impact STERIS channels. Support continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs) Works within the department's Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs. Propose process/system modifications to gain efficiencies in accordance with STERIS's Lean initiative. Work closely with commercial operations functions to implement process and system changes that support channel protection and reduce risk. This includes CDM, Pricing Teams, Customer Operations and Sales Operations. Education Degree Bachelor's Degree Required Experience 5 years related work experience Strong influencing and negotiation skills Excellent interpersonal and relationship management skills Strong data and analytics experienc