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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Your main tasks and responsibilities:

• Travel-Road Warrior – up to (80%) to North America sites

• Assists customers on the phone and in the field with troubleshooting of rotating equipment under the Sulzer Clean water Portfolio

• Recommends and interprets service & warranties programs to customers on the phone and in the field.

• Performs on-site start-ups to ensure equipment is installed correctly and is set up properly for conditions.

• Responsible for on-site training of customer personnel to Sulzer/Johnston standards on proper operation of their equipment

• Read and review blueprints, plans, specifications, and other documentation to prepare for startup or service

• Performs electrical testing and repair of equipment according to drawings and procedures, both in the field and at the service center.

• Analyzes equipment failure and recommends corrective or preventative actions on the phone and in the field.

• Ensures customer satisfaction is maintained.

• Prepares reports on service calls and equipment problems/concerns to management as required (trip reports).

• Escalates technical issues to management as needed.

• Provides equipment feedback/customer suggestion to management.

• Supports teamwork by assisting in the office as needed.

• Adheres to safety policies and use of safety equipment.

• Perform other duties and special projects as assigned.

To succeed in this role, you will need:

• 3-5 years’ experience in field service including performing repairs of customer equipment on site.

• Travel as required to fulfill customer requirements and Service Tech Schedules up to 100% at times.

• Ability to work remotely and independently with little to no supervision

• Technical troubleshooting with effective diagnostic and repair experience.

• Strong communication and presentation skills along with a commitment to customer service and excellence.

• Ability to work under pressure situations and work with customers to resolve their concerns.

• Ability to access and troubleshoot issues that arise while on jobsites and make sound decisions independently that are in the best interest of Sulzer

• Ability to read and work from blueprints and schematic drawings.

• Knowledge of Vertical Pumps & Split Case Pumps

• Knowledge of hand tools and electronic test equipment.

• Knowledge of electrical safety.

• Ability to use technology and analysis tools (Excel, Outlook, web, databases)

What we offer you:

• Competitive Paid Time Off (3 weeks to start)

• 11 Company Paid Holidays per year

• Annual Bonus Program

• Full Medical, Dental, and Vision benefits

• Company Paid Short Term and Long Term Disability, Company Paid Life Insurance

• 6% 401K or Roth Company Match with Immediate Vesting

• Company Paid Retirement Security Contributions following 1 year of employment

• Tuition Reimbursement/Educational Assistance

• Quarterly Gym Reimbursement

Do you have a question about the role?

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.

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