911 Public Safety Communications Dispatcher (October 2024 Academy)

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911 Public Safety Communications Dispatcher (October 2024 Academy)

Salary

$23.57 - $24.62 Hourly

Location

Meridian, ID

Job Type

Full-Time with Benefits

Job Number

02202

Department

Sheriff

Division

ECB- 911 Communications

Opening Date

05/29/2024

Closing Date

7/14/2024 11:59 PM Mountain

• Description

• Benefits

• Questions

General Summary

Do you meet our minimum hiring standards?

Check here (https://adacounty.id.gov/sheriff/careers/hiring-standards-disqualifiers/) before applying.

911 Public Safety Communications Dispatcher is the first responder to provide aid to 911 callers by responding to incoming law enforcement, fire suppression and Emergency Medical Services emergency and non-emergency calls, and dispatches appropriate personnel to the place of emergency or need. Dispatchers, when necessary, refer to written guidelines, manuals, policies that require judgment and interpretation and refer complex problems to the Communications Floor Supervisor.

Pay Plan for Dispatcher Positions (https://adacounty.id.gov/sheriff/careers/911-dispatcher/)

SHIFT INFORMATION :

The work week is four 10-hour shifts. Days of the week would vary, based on the shift picked, but will work set schedule (same days of week and shift hours) for four months. Shift pick is every four months, and you will know your new shift 2 months ahead of time. This includes working holidays if the shift falls on a holiday. You need to be available every shift.

0400-1400

0800-1800

1400-0000

1800-0400

2200-0800

BENEFITS

Low cost medical, dental, and vision insurances

Idaho PERSI retirement plan

Deferred Compensation plan 457(b) with a County match of up to 3%

Flexible Spending Accounts – Health and Dependent Care

Post-Employment Health Plan – 50% of unused sick leave above 240 hours

Employee Assistance Program (EAP)

No cost basic life, accidental death, and short-term disability insurances

Eleven (11) paid holidays annually

Paid vacation leave, sick leave, and parental leave

No cost gym access at three (3) County owned gym facilities

Wellness Program

Optional 401(k) and/or Roth IRA

Visit adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our full benefits package.

Essential Functions

• Operates telephone and radio equipment to receive and transmit incoming/outgoing emergency calls to the Police/Fire/Emergency Services Dispatch Center;

• Interview while providing emergency aid to callers to obtain detailed information related to the emergency;

• Provides emergency medical, fire, safety aid and direction to callers as required;

• Provides medical pre-arrival and post-dispatch instructions such as, but not limited to, administering proper medicine, CPR, childbirth, AED, and bleeding control as required;

• Provides fire pre-arrival and post-dispatch life survival instructions due to but not limited to; entrapment, fire exposure, and smoke exposure.

• Provides police pre-arrival and post-dispatch life survival instructions for potentially deadly events such as but not limited to; active shooters, domestic fight situations, and traffic accidents. Using information provided by callers, triage, prioritize, properly categorize, and initiate the correct emergency or non-emergency response;

• Dispatches appropriate agencies and personnel to the address in need of service;

• Maintains communication with caller and emergency personnel to receive and update information;

• Provides continuing communications and coordination of responses among police, fire fighting and other emergency personnel during the incident;

• Contacts utility companies, other governmental or private agencies when necessary to obtain needed services or additional support;

• Works and maintains eligibility to work all shifts, including evenings, nights, weekends, and holidays, whether assigned or on an as needed or on-call basis;

• Operates technical emergency electronic equipment, computers, office equipment or appliances, including, but not limited to, computer-aided dispatch (CAD), two way radio, and 911 call handling systems such as teletypewriter (TTY) , text-to-911, and live video to 911;

• Ability to talk and listen to a caller utilizing a single ear headset while using their free ear to listen to related information or requests from others on the radio or within the dispatch center;

• Ability to talk and listen to a caller while simultaneously answering and providing information to emergency responders on a side channel;

• Quick processing time and strong listening skills out of both ears are required in order to navigate the balance of phone and radio traffic concurrently;

• Quickly and accurately logs and maintains a variety of data and records on emergency incidents fire, police, and medical incidents dispatched, radio and alarm tests, hydrant maintenance, street names, address and map coordinates.

ADDITIONAL FUNCTIONS

• May perform necessary preventive or minor maintenance functions on certain equipment in the dispatch office;

• Notifies responsible parties when radios or alarms malfunction;

• Field surveys streets to locate hydrants and identify changes necessary for maintaining up-to-date street maps;

• Performs related functions as required.

Job Requirements

• Must have a high school diploma or equivalent;

• Must be POST certified as an Emergency Communications Officer within one year of hire;

• Ability to operate telephone and radio equipment;

• Ability to work with a high degree of accuracy under pressure of time, and amidst emergencies occurring within the community, while there are distractions;

• Ability to listen, understand, manage, and provide emergency life aid to callers who are under immense stress;

• Ability to react quickly and calmly in receiving and transmitting multiple emergency messages;

• Ability to communicate clearly and distinctly verbally and in writing;

• Ability to analyze emergency situations, determine and take proper quickly and objectively action;

• Ability to relate well with the public under adverse conditions and stressful situations;

• Ability to read city and county road and water maps to quickly locate streets, addresses, hydrants, caller’s locations, and the emergency location where the on-scene responders should be sent;

• Ability to record accurately and legibly, details of activities and provide information;

• Ability to follow verbal and written instructions; and operate a computer keyboard;

• Ability to maintain effective working relationships.

OTHER REQUIREMENTS

• Candidates must pass dispatch testing and typing test (minimum 35 words per minute); appear before an oral board; and complete a polygraph, background investigation, and credit check prior to reporting for duty;

• Must obtain and maintain a valid driver's license;

• This position has been designated safety sensitive and therefore the incumbent is subject to random drug testing.

Work Environment & Physical Demands

• Work is performed in an office environment and requires a combination of sitting and standing at a desk for long periods of time, up to ten hours.

• Requires frequent repetitive movement of the wrists, hands and/or fingers.

• Occasionally requires the employee to reach below, at or above shoulder level and to lift to 20 lbs.

  DISCLAIMER:

  To perform this job successfully, an individual must be able to perform the essential functions satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. Ada County provides Veteran's Preference for all County jobs except for those deemed "key positions" in accordance with Title 65, Chapter 5 of Idaho Code.

Ada County recognizes that employees are our most valuable asset. We are proud to offer a comprehensive benefits package to benefit-eligible employees designed to support the health, wellness and long-term financial stability of our employees and their families.

Healthcare:

• Low-cost medical, dental, vision premiums and deductibles

• Post-employment health savings account

Retirement and Investments Plans:

• PERSI retirement benefits

• 457(b) post or pre-tax investments options with up to 3% employer match

• 401(k)

Wellbeing Program:

• Employee Assistance Program for short-term counseling on work, family, finances, and personal concerns.

• Free ACHD Commuter ride vanpool program

• Free bus pass

Paid-leave:

• 11 paid holidays per year

• 8 weeks paid Parental Leave

• Approximately 96 hours of vacation accrual for full-time employee

• Approximately 96 hours of sick accrual for full-time employee

• 5 days paid bereavement leave

Life & Short-Term Disability Insurance

• Basic Life Insurance employer paid if benefit eligible

• Short Term Disability employer paid if benefit eligible

Optional Benefits:

• Pre-tax Flexible Spending Account and Dependent Care Account

• NCPERS Decreasing Term Life Insurance

• Supplemental Employee, Spouse, Child Life Insurance

• Supplemental Long-Term Disability Insurance

• AFLAC

Visit us at adacounty.id.gov/Human-Resources/Employee-Benefits to view details regarding our benefits package, including: paid leave, healthcare benefits, retirement benefits, and more!

01

Why do you want to work as an Ada County dispatcher?

02

What experience and talents would you bring to the dispatcher position?

03

What experience do you have working with a large group of people? Have you ever worked in an area that was noisy, congested or confusing? If not, how do you think you will react to such a setting?

04

The 911 Center is a closed environment where the work load requires a dispatcher to focus his/her attention and prioritize events and then shift that focus and attention to re-prioritize incidents on a constant basis while monitoring and responding to radio traffic and telephone calls. The work can be extremely fast-paced for hours on end with continual shifts in the severity of incidents and multiple interruptions to thought process and task completion. A successful dispatcher must be a creative thinker, have excellent recall, and have confidence in his/her ability to quickly make good decisions. Please provide a detailed example of your ability to respond quickly in a fast-paced environment.

05

Our Dispatchers work a variety of shifts including days, swings, nights, weekends, and holidays. This means that as a dispatcher, you may miss family holidays, birthdays, children's activities, to name a few. We need all our applicants to be flexible for any shift. Also, our Dispatchers work a set shift for 4 months and then have a possibility of a shift change. Given this information, are you willing to work any of the required shifts for the Dispatcher position?

• Yes

• No

  06

  The posted hiring wage for this position is acceptable to me, and I am aware there is no negotiating outside of the posted wage.

• Yes

• No

  Required Question

Agency

Ada County

Department

Sheriff

Address

7200 Barrister Dr. Boise, Idaho, 83704

Website

www.adacounty.id.gov/sheriff

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