As a Medical Devices Customer Service Representative, you will play a crucial role in assisting customers with their medical supply needs.

 Your responsibilities will include:

• Expected to take approximately 5-8 calls per hour.

• Respond to customer inquiries with confidence and professionalism.

• Verify the identity of callers and confirm their contact information.

• Ensure accurate data entry during interactions.

• Engage with customers to understand their medical supply requirements.

• Confirm the specific items needed and any special instructions.

• Verify insurance coverage and determine what medical supplies are covered.

• Confirm that the insurance will pay for the requested items.

• Check if applicable prescriptions are current and valid.

• Ensure compliance with medical guidelines.

• Reiterate the order details with the customer.

• Confirm the accuracy of the order before proceeding.

• Locate the requested medical supplies from inventory.

• If additional processing or specialized handling is required, transfer customer information to the relevant internal department.

Additional Skills & Qualifications:

• Demonstrated stability and good tenure in previous roles.

• At least 1 year of experience in a customer service role.

• Telephone customer service experience is a plus.

  Join our team and contribute to improving patients’ lives through exceptional customer service and efficient medical supply management!

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.