ERP Application Manager

Meridian, ID, USA

Req #9511

Friday, May 24, 2024

The Enterprise Applications Manager (ERP/PDI) is responsible for the overall ERP system software environment. This includes planning for and executing upgrades, system configuration, managing enhancements and break/fix issues. You provide leadership and management of Jacksons Company ERP System and PDI (Professional Data Solutions) and its hosted environment.

What will I do as the Enterprise Applications Manager (ERP/PDI)?

• Manage a team of individuals who support the environment, develop integrations, and ensure data integrity within the ERP system.

• Coordinate with all ERP stakeholders, including functional, technical owners, and ERP provider.

• Act as subject matter expert on matters of system changes, enhancements, and maintenance updates.

• Perform evaluations on a regular basis, ensuring that new releases in software technology are

properly upgraded for all facets of the system.

• Manage ERP vendor relationships and performance levels closely, escalate issues with vendor and track them accordingly.

• Troubleshoot system issues and resolve hardware or software problems as they arise.

• Ensure proper alerts are in place for the environment and ensure support levels are defined and met.

• Define on-call services and ensure 3rd party support is meeting defined SLA's.

• Additional duties as assigned.

You’ll be a great fit for this role if you have:

• A Bachelor’s degree in information technology or a related field.

• 7+ years of ERP specific or ideally PDI specific experience.

• 7+ years’ experience managing enterprise class systems.

• 5+ years’ experience providing leadership, coaching and or mentoring to subordinate groups.

• Strong experience in scripting, SQL Server, SSMS, SSRS and PowerShell along with overall base technical skills and strong working knowledge of data formats (XML, CSV...)

• A history of identifying the root cause of issues and using problem-solving methods to arrive at the ideal resolution.

• A history of leveraging others appropriately and overcoming unexpected obstacles while utilizing appropriate metrics to measure progress.

• A track record of exercising strong critical thinking with the ability to anticipate issues before they arise, while proactively suggesting big-picture solutions.

• Demonstrated interpersonal, verbal, and written communication skills, including strong listening skills with the ability to effectively communicate with all levels within the organization.

  Jackson Companies is an Equal Employment Opportunity Employer and will ensure that applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected

Other details

• Job Family Information Technology

• Job Function Information Technology

• Pay Type Salary

• Employment Indicator Full-Time

• Required Education Bachelor’s Degree

• Meridian, ID, USA

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