Job Information
United Site Services Sr Specialist Billing & Payments in Meridian, Idaho
About USS
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
The largest inventory of equipment in the country.
Coast-to-coast coverage with over 130+ locations in 27 states — and growing!
Primary Purpose
The Billing and Payments Specialist is an essential partner in providing world-class front-line support through multiple channels (phone, email, or chat) to USS Customers. This position provides exceptional customer experience while discovering and resolving customer billing issues, disputes, and collections in a professional and prompt manner. This position has a clear understanding of USS’s process from quote to order, delivery, servicing, invoicing to collecting of all open accounts receivable. The Billing and Collections Specialist must maintain a positive and professional attitude, enjoy problem solving, working with other departments for resolution and thrive in a fast pace rewarding environment.
Essential Functions
Professionally answer a high volume of inbound calls within performance guidelines
Provide World Class Services and promote one call resolution
Maintain a comprehensive knowledge of USS products and services
Validate with customer’s they have open invoices and working with customers on PO#’s
Interact with customers for account reconciliation, researching and resolving disputes, and collecting on open accounts receivable
Cleary communicate and coordinate with sales, field operations, and office personnel to ensure customer requests are handled appropriately and in a prompt fashion
Resolve customers disputes and billing inquires
Partner with the legal team on accounts regarding customer tax exempt status
Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
Working with customer to aid in access to Customer Portal
Collecting information from customer’s it they have special billing needs
Proactively find trends and aid in implementing process improvements
Meet defined department goals, monthly activity metrics and KPI’s
Meet Quality Assurance Standards
Champion, demonstrate, and uphold our values: Easy, Safe, & Clean
Ability to work multiple systems simultaneously
Mentor and coach other members of the Billing and Payments team
Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
Preferred
High School or GED
4 Year / Bachelors Degree
Bachelor Degree or equivalent years of experience
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
4
Credit and Collections, Accounts Receivable, Customer Service or in a related field and/or training; or equivalent combination of education and experience
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Thoroughly and accurately performs work with little to no guidance on a regular basis
Proficient in all systems and ability to train others
Strong focus on exceptional customer resolution
Excellent customer service skills, detail-oriented, reliable, professional attitude, and a self-starter
Knowledge of Accounting principles and practices
Ability to demonstrate strong professional communication skills, both oral and written
Knowledge of principles and processes for providing customer service including quality service standards
Proficient in Microsoft Excel, Word, and PowerPoint
Strong organizational, collaboration and time management skills
Ability to perform mathematical computations, such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
Strong problem-solving skills, documentation skills, research and resolution skills, and multi-tasking skills
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Physical Requirements
PHYSICAL REQUIREMENTS
Demand
Frequency
Sit while answering phones or reply to emails
Constant
Use hands and fingers to handle, control or feel objects tools or controls
Frequent
Repeat the same movements when entering data
Frequent
See details of objects that are less than a few feet away
Constant
Speak clearly so listeners can understand
Frequent
Understand the speech of another person
Frequent
Focus on one source of sound and ignore others
Frequent
Hear sounds and recognize the difference between them
Frequent
See differences between colors, shades and brightness
Frequent
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
Paid Time Off (pro-rated for Part-Time employees)
Paid Holidays
Medical/Pharmacy
Dental
Vision
100% Employer-Paid Short-Term Disability
100% Employer-Paid Long-Term Disability
100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
100% Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range
– / hour
EEO Statement
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
United Site Services
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