Job Description

We are looking to hire 2 resources for a contract-to-hire position for our client in Northwest Mesa. This role asks that our contractors be onsite 1 day/week. This is a mix of administrative skills and entry level IT support.

The first 12 months of the role will be much heavier on the administrative side of the role.

-Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s)

-Manage and correlate multiple events to a single incident

-Work with multiple internal and external teams to restore service in a timely manner

-Communicate with customers and internal teams throughout an incident/repair

-Provide expert work order management through driving, following up and closure of assigned trouble tickets.

-Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI's

-Ability to work in a fast-paced operational environment

-Able to recognize issues/defects that will impact implementation and monitoring

-Make recommendations based on customer expectations

-Effectively manage customer expectations (status and clear description of activities)

-Ability to work independently with minimal supervision

-Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities

-Ability to learn in an 'on-the-job' training environment

-Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-Local to Phoenix

-Previous administrative or customer service experience

-Very detail oriented and organized

-Preferably 1+ years work experience in remote troubleshooting skills

-General understanding of computer systems -Any network support experience

-Experience working in a ticketing system null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.