Customer Account Exec

Location : Miami, FL, United States

Job Family : Customer Service

Job Type : Regular

Posted : Sep 10, 2024

Job ID : 51747

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Job Description

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Customer Account Executive - 1737

Job Designation

Subject matter expert and point of escalation for all account executives. Provides analytical support and prioritization support for team through guidance deep analytical evaluation of data. Responsible for managing assigned accounts, including, but not limited to, OEM’s, Distributors, Airlines and MRO providers. Responsible for managing and achieving key sales goals for assigned sites, customers, and overall SSO After-Market channel, and acts as primary SSO point of contact.

Job Core Responsibilities

· Heavy Analysis of customer accounts with strategies to grow the business while supporting the entire Account Executive team. Conducts analysis of data including benchmarking for team to guide focused execution against target. Analyzes and tracks progress against KPIs and provides report out of gap analysis. Identify and execute effective After-Market sales strategies based on market trends and customer needs to grow pipeline and achieve optimal sales. Evaluate and decide where discounts can be applied and where purchases can be made. Identify sales targets and opportunities, generate leads (both old and new), and develop and implement strategies for execution.

· Manage customer accounts and After-Market Sales/Commercial Spares at respective Meggitt sites. Support all internal and external customers with respect to overseeing the sales cycle, managing customer relationships, quoting, follow-up, tracking performance, developing business opportunities with new and existing customers, performing analysis, forecasting, and surplus sales. Review and negotiate Sales Agreements and Contracts. Capture and analyze data in CRM system, create sales reports where needed, tracks trends and progress. Participate in DLAs in order to maintain transparency at each site; collaborate with teams to hit budgets, fill gaps, drive sales and build relationships.

· Participate in the development of a full-scope Americas Inside Sales Team. Travel for the Company as required:

o Industry conferences/Tradeshows.

o Sales meetings

o Customer, Partner & Meggitt site visits

· Coordinate closely with Customer Service and Trade Compliance, in order to ensure customer requirements and commitments are met.

· Assist management where and when required.

· Participate in creating, maintaining, changing, and documenting processes & procedures.

Job Specifications

Education Level: (Required): Bachelor's Degree or equivalent experience.

Field of Study/Area of Experience:

1. 5+ years of experience in Inside Sales, Customer Service, Aerospace/ Aviation After-Market Sales, or combination thereof.

2. Must be a U.S. Citizen or Permanent resident.

   This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

   Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.