Aviation Repair Technologies is a leading FAA and EASA-certified repair station specialized in component MRO, airframe maintenance, part sales, logistics, and aircraft end-of-life management services for the most popular commercial and regional aircraft operating today. ART supports aircraft operators around the world from our state-of-the-art component MRO located in Blytheville, Arkansas, and Corporate and Sales office in Doral, Florida.

ART offers competitive salary and benefits packages for all eligible, full-time employees, including:

• Paid vacation
• Paid holidays
• Paid personal days
• Medical insurance

ART is currently looking for a full-time Customer Service Manager. This position reports to the VP - Operations and will be based in Doral, Florida.

WHAT YOULL DO:

• Assist planning labor allocation and resource scheduling in support of ARTs component maintenance activities;
• Compile, review and update repair orders and related documentation in ARTs IT system;
• Provide work status updates to customers and communicate requirements to ARTs operations team;
• Maintain accuracy of technical records, including confirming latest revisions and performing airworthiness directive and service bulletin searches;
• Respond to customer inquiries on a regular basis;
• Receive and implement customer feedback to improve the quality of service;
• Manage daily progress in meeting important business metrics;
• Generate detailed reports on customer interactions;
• Provide additional upskilling or learning opportunities for team members; and
• Perform other duties as directed.

NICE TO HAVES, BUT NOT REQUIRED:

• Experience using QuickAviation; and
• Experience with ISO-9001 reporting systems.

BASIC REQUIREMENTS:

• Bachelors Degree or equivalent in a relevant professional field;
• Minimum of 2 years previous experience in a customer service position at a FAA-certified repair station or similar aircraft maintenance operation;
• Exercise responsible and ethical decision-making regarding company work product and related policies and procedures;
• Proficient in Microsoft Office;
• Be able to work regular business hours;
• Able to communicate orally and in writing in a professional manner;
• Strong business ethics;
• Be 18 years or older and have unrestricted authorization to work in the United States.

ART is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other status protected under federal, state, or local law.All employment decisions to hire, promote, discipline, or discharge are decided on the basis of qualifications, merit, and business need.