Summary Serves as an Administrative Support employee that is capable of supporting any and all technical programs associated with air traffic. Responsibilities Manages the administrative aspects of all technical support programs, (Quality Assurance, Airspace & procedures, training, etc.) Provides management with advice and counsel on the operation of technical support systems for implementation, and planning purposes. Incumbent performs a variety of technical functions independently and ensures that all required content is reviewed and prepared in a prescribed timeframe. Applies experience and advanced knowledge of analytical and evaluative methods, techniques and concepts to plan and accomplish assignments. Responsible for the analytical activities to provide management with accurate, timely and authoritative information to enable decisions. Uses quantitative methods and techniques to assists more-experienced analysts in creating comprehensive reports from data and analysis as requested by management. Performs data analysis and synthesis of large databases. Conducts analyses in the review and evaluation of program activities. These analyses are conducted to ensure proper program integration and conformance to policy, completeness, and adequacy of operations in meeting goals and objectives. Prepares recommendations based on such reviews, and discusses recommended courses of action with program managers to resolve major problem areas. These recommendations include but are not limited to financial, programmatic interfaces, and impact of not meeting goals and objectives. Establishes and maintains a tracking system, ensures facility orders and notices pertaining to technical programs and evaluations are current. Assists in the training and instructions to all personnel as necessary. Plans, develops, monitors and executes all actions required to assist in the management of the various technical programs. Incumbent collects and analyzes data, prepares responses and works with management on BU requests. Work is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirement s of projects and/o r other work activities. Work activities typically support activities of the organizational unit, and may affect project/program objectives for the major subdivision and the LOB/SO. In some specialties, the work may affect internal and external customers. Established policies/procedures provide guidance for most assignments, but allow some discretion for incumbent to select the most appropriate approach(es). Typically receives guidance on selecting approaches from a manager, team lead, or more experienced professional. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-F, FG/GS-5-9 level in the Federal Service. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is: Experience compiling, collecting, tracking, recording and analyzing data/information; conducting research; and identifying problems and possible solutions. Experience performing technical support duties involving the application of policies and procedures to operational matters, such as maintaining statistical or informational records; providing procedural information to others. Experience conducting studies of processes, operations, administrative and/or management services to evaluate program effectiveness and to recommend improvements to processes. Experience using eLearning management systems and software to conduct training enrollments, run reports, log completions, and conduct data integrity. Experience using various data management tools, such as Excel, and Tableau, etc., to analyze and to derive innovative findings from multiple data sources and then effectively communicate complex concepts to that foster understanding for enhanced decision-making for multiple customers and stakeholders. Experience in preparing a variety of graphic materials to be used for statistical, administrative or information purposes, as well as graphs, charts maps, diagrams, facility and equipment layouts, flow charts, floor plans, schematics, and function charts. Education Substitution of Education: Ph.D. or equivalent doctoral degree; Education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR 3 full years of progressively higher level graduate education leading to such a degree; Education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR LL.M., if related; Education must demonstrate the knowledge, skills, and abilities necessary to do the work. Combination of education and experience may be qualifying for this position. Refer to OPM's Operating Manual Qualification Standards at: http://www.opm.gov/qualifications/SEC-IV/A/gs-admin.asp for more information. To qualify based on education at either grade level, you must submit a copy of your college or university transcript. Failure to do so will result in loss of consideration. (See Required Documents section). Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/admins/finaid/accred/index.html. Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited U.S. educational institution in terms of equivalence to a degree acquired at an American college or university. A copy of the evaluation results must be included, otherwise your foreign education will not be considered. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resources Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Knowledge, Skills and Abilities (KSAs) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. This is a bargaining unit position. Interview Policy: Some, all or none of the applicants may be interviewed. You may be asked to verify information you have provided on your application for employment with the FAA. Receipt of Applications: Applications must be received by the closing date of this announcement. Incomplete Applications: Please ensure you answer all questions and follow all instructions carefully. Errors or Omissions may impact your rating or may result in you not being considered for the job. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA