Job Information
BCA Financial Services, Inc. Remote Client Services Representative in Miami, Florida
Life is Short. Do Work that Matters.
BCA Financial Services, Inc. is looking for a full-time Representative for our Client Services department. The Client Services Representative is responsible for providing administrative support to BCA’s clients and members of the Client Services Department to ensure an excellent level of service.
This is a Monday through Friday, full-time position. The department office hours are between 7:00am and 5:00pm (EST).
Essential Functions:
Coordinate BCA's needs with client-specific tasks as required assuring a positive customer service experience
Prepare paperwork obtained from client systems
Maintain documentation on individual client systems for obtaining various types of documents
Review accounts in BCA and client’s host system to determine next steps needed for account resolution and most appropriate disposition in workflow
Develop positive working relationships with client staff members
Prepare and submit all reports in a timely manner
Assist with the planning and participation of periodic client recognition, Patient Accounting Week and holiday gift giving
Perform general office duties such as data entry and scanning
Our Ideal Candidate:
Is a team player with strong verbal, communication, and customer service skills
Is detail oriented with strong organizational skills along with the ability to prioritize
Has the ability to manage a variety of tasks simultaneously and effectively
Displays a pleasant, friendly, professional demeanor at all times
Desires to delight customers, above and beyond the call of duty
Has intermediate, working knowledge of Microsoft Office programs such as MS Excel and MS Word
Possesses high work standards and an ability to exceed expectations
Maintains a positive, energetic, motivated and tenacious work ethic with high standards
Software experience such as Epic, Meditech, Healthquest, and Star is a plus
Here are some of the benefits we offer:
Monday through Friday schedule
Medical, GAP, Dental, Vision, and Voluntary Life insurance
401k with a company match
Paid time off and Paid holidays
Work from home requirements:
Have a quiet and private workspace
High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
You must meet all the technical requirements prior to the first day of training
You must live in one of the following states: FL, GA, MO, NC, NE, SC, TN, TX, or VA.
We will provide you with the equipment needed to be successful
BCA Financial Services, Inc. is an Equal Opportunity Employer
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