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Dunkin' Assistant Manager in Middle River, Maryland

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment -

  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.

  • Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.

  • Support development of team members through effective cross training, deployment, and delegation of responsibilities.

  • Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction -

  • Hold guests as highest priority and role model exceptional guest service.

  • Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.

  • Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.

  • Complete all required training including ServSafe® certification.

Profitability -

  • Drive sales through effective execution of restaurant standards and marketing initiatives.

  • Delegate and lead processes to control labor costs, food costs, and cash.

  • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

  • Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.

  • Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

  • Able to clearly express oneself verbally and in writing (English)

  • Math and financial management

  • Restaurant, retail, or supervisory experience

  • At least 18 years of age (where applicable)

  • High school diploma (or equivalent) Required Competencies

  • Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

  • Passion for Results – set compelling targets and deliver on commitments.

  • Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

  • Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

  • Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

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