Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include:

Team Environment -

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.

• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.

• Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction -

• Hold guests as highest priority and role model exceptional guest service.

• Lead by example and promote an environment where there is a sense of urgency to satisfy guests.

• Ensure Brand standards and systems are executed.

• Engage and empower team to develop solutions that drive business results.

• Complete all required training including ServSafe® certification.

Profitability -

• Drive sales through effective execution of restaurant standards and marketing initiatives.

• Delegate and lead processes to control labor costs, food costs, and cash.

• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.

• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.

• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)

• Math and financial management  • Restaurant, retail, or supervisory experience

• At least 18 years of age (where applicable)

• High school diploma (or equivalent) Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.

• Passion for Results – set compelling targets and deliver on commitments.

• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.

• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.

• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.