Job Information
Codonics Inc Customer Service Coordinator in Middleburg Heights, Ohio
Job Title: Customer Service Coordinator Status: Non-Exempt Department: Customer Service Reports to: Director of Technical Services Hours: 8:30-5:30, Monday-Friday, possible overtime
Duties and Responsibilities: * *(subject to change)
- Provide administrative & order processing support for domestic sales staff & Daylight Medical.
- Convert both verbal and written equipment orders into Codonics database, & use associated reports & computer systems to track customer orders. (Revenue, RMA, Show, Swap, Eval units).
- Work closely with Accounting to ensure proper credit terms & payment is received to fulfill customer orders.
- Work closely with Export Department to ensure proper import/export requirements are completed for international orders.
- Close follow-up with Shipping Department to make sure order is completed and shipped on time.
- Daily communication with other Codonics departments.
- Provide both written and electronic correspondence as required.
- Create quotes for Codonics products, accessories and service.
- Update forecast data primarily focusing on mid & end of month.
- Coordinate shipment of materials for Sales & Tech Support.
- Be the focal interface for domestic problems and their resolution.
- Work with other departments to provide follow up on domestic inquires.
- File domestic & international related documents both manually and electronically.
- Provide assistance with preparation for domestic Trade Shows
Additional duties may be assigned as determined by the Director of Technical Services
Required Skills:
- Excellent verbal and written communication skills
- Ability to prioritize and switch tasks as needed.
- Excellent organizational and time management skills.
- The ability to assist multiple domestic sales reps.
- Excellent computer skills, primarily Microsoft Office
Strong attention to detail & accuracy.
Optional Skills:
- Experience working in a sales department with international business
- Experience with USA Export Administration Regulations
Second language such as French, Spanish, or Chinese.
Education and/or Experience:
- 2- or 4-year degree and/or equivalent experience
- 3-5 years customer service experience required
- 3 years of experience with international business is a plus