Salesforce Business Analyst

Middletown, CT 06457, USA Req #1597

Wednesday, September 25, 2024

At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB :

In this role, you will be responsible for analyzing business needs, translating them into Salesforce solutions, and ensuring that our Salesforce platform aligns with organizational goals. You will collaborate with stakeholders to gather requirements, optimize processes, and enhance user experience.

ESSENTIAL FUNCTIONS:

• Analyze business processes and identify areas for improvement using Salesforce. Proactively identify opportunities for process improvement and optimization.

• Collaborate with stakeholders to gather and document business requirements. Lead the analysis, documentation of the requirement, and working with the implementation team to deliver features that meet business requirement.

• Conduct user acceptance testing (UAT) and provide training to end-users.

• Provide training to end-users on new or updated Salesforce features.

• Act as a point of contact for user support, addressing issues and ensuring a smooth user experience.

• Create and maintain documentation, including process flows, user guides, and training materials.

• Work closely with the IT team to ensure seamless integration of Salesforce with other systems. Collaborate with developers and architects to ensure technical feasibility.

• Monitor and report on system performance, user adoption, and data quality.

• Stay up to date with Salesforce releases and recommend enhancements.

  MINIMUM REQUIREMENTS:

• Bachelor’s degree in business administration, Information Technology, or related field.

• 2-4 years of experience, including 2-3 years as a Salesforce Business Analyst is preferred.

• Strong understanding of Salesforce features, functionalities, and best practices.

• Excellent analytical and critical thinking skills.

• Effective communication and interpersonal skills.

• Ability to work collaboratively in a collaborative environment.

• Salesforce certifications such as Certified Administrator

• Some level of Agile / Scrum training

  PHYSICAL REQUIREMENTS:

• General Office Equipment

• Keyboard Dexterity

• Prolonged Sitting

  COMPLIANCE:

  Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

  Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Other details

• Job Family Administrative

• Job Function Staff

• Pay Type Salary

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• Middletown, CT 06457, USA