Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it, we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.

Due to continued growth, we are currently seeking to add a Technical Account Manager (TAM) to our exceptional team. TAMs serve as strategic technical advisors and relationship managers, aligning business needs with tailored IT strategies. They bridge the gap between business and technology, delivering proactive solutions and technical expertise tailored to each client’s environment, often collaborating with internal IT teams.

Duties and responsibilities:

• Build and maintain positive, long-lasting client relationships, acting as the primary point of contact for Charles IT.

• Design and maintain detailed technology roadmaps aligned with client business objectives.

• Develop in-depth technical knowledge of Charles IT products, services, and offerings to provide strategic guidance.

• Have close involvement in technical projects, escalations, and ensure compliance with regulatory requirements.

• Assist internal IT teams in adopting Charles IT tools, platforms, and processes for smooth integration.

• Proactively identify and address technical challenges to minimize business impact.

• Promote and implement Charles IT solutions to achieve stack attainment goals.

• Deliver high-impact technical advisory services and lead billable projects to drive client value.

• Respond to client inquiries promptly, setting and managing realistic expectations.

• Maintain accurate and thorough client documentation.

Requirements

• Associate degree or equivalent in a related field.

• 3+ years of experience as an Account Manager with demonstrated success in client engagement, forecasting, and MRR growth.

• 3+ years of experience as a technician or Senior System Administrator with hands-on knowledge in networking, cloud environments, or IT infrastructure.

• Superior oral and written communication skills.

• Technical certifications (e.g., Microsoft, Cisco, Virtualization, Project Management) are a plus.

• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is preferred.

• Self-starter with the ability to work independently and with minimal supervision.

• Highly organized with strong attention to detail.

• Current, valid US driver’s license required.

Benefits

Charles IT offers a competitive benefits program, including:

• Medical, Dental, Vision, Life, and Disability Insurance.

• Paid Holidays, PTO, and 401K with company match.

• Bonuses and professional development opportunities.

• Unique perks like free dry cleaning, a fully stocked break room, Friday team lunches, and quarterly team-building outings.

• A supportive environment encouraging growth and learning.

Our Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

Additional Information

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of duties for this position. Additional responsibilities may be required.

If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!