Reference #: 4570192 THE POSITION

Do you have exceptional organizational and management skills? Bring that talent to the Department of Revenue as a Clerical Supervisor 2 responsible for the Claims Section of the PA Lottery. The incumbent in this role performs a full range of supervisory duties over a Clerk 3 and a staff of Clerk 2s in support of the timely and accurate processing of Lottery claims.  If you thrive in a fast-paced teamwork environment, this is the job for you! DESCRIPTION OF WORK

The Clerical Supervisor 2 reviews information in files and Lottery systems to respond to correspondence and phone calls that have been escalated from the Clerks regarding the Claims process. Your work will include coordinating stop payment requests on prize checks that were mailed and not received by claimants, coordinating the reissuing of checks, and distributing claim forms that have been hand delivered to appropriate personnel in the Claims Section. You will have the opportunity to inspect damaged or mutilated instant tickets to determine if a reconstruction is needed, track reconstruction requests and issue determination letters or pays prize, based on results of reconstruction. Additional duties to include: Processing claim forms for second chance drawing winners as a manual payment. Reviewing non-winning tickets and composes non-winning letters. Assisting with any necessary audits Assisting the Administrative Officer with training activities for employees as new methods and/or systems are implemented. Additional details regarding the duties of this position may be found in theposition description.

Work Schedule and Additional Information: Full-time employment. Work hours are 8:00 am to 4:00 pm, Monday - Friday, with 30-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Supervisor 1; or One year as a Clerical Assistant 3; or Two years of as a Clerical Assistant 2; or An equivalent combination of experience and training.

Additional Requirements: You must be able to perform essential job functions.

Preferred Criteria (not required): Call center experience. Customer service experience.

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equ l employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.