Description

Salary Range: $ $68,774 - $80,595

The West Texas Adder is approved for this position.

About Us

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Summary

The System Service Representative 1 is responsible for working service orders involving the disconnecting, reconnecting, setting, reading and investigating of meters and/or service to residential, commercial and industrial premises. This job involves learning advanced skills of cutting or reconnecting of electric service at a weatherhead, pole, handhole, transformer or at a line fuse link/disconnect. Employee will learn to work orders that involve pole climbing or use of bucket truck. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.

Key Roles & Responsibilities

Other Duties may be assigned. Directly or through others, the incumbent:

• Learn to use proper test equipment to determine proper voltage and guard against faulty or hazardous conditions.

• Learn to disconnect/Reconnect service through the use of advanced skills involving the meter, weatherhead, handhole, pole, transformer or fuse link/disconnect for installation less than 600 volts.

• Learn to assure service orders are completed within a specified time frame over a diverse geographic area, while meeting Company safety rules/regulations.

• Learn how to operate a bucket truck and how to safely conduct pole climbing activities.

• Learn to evaluate premise for proper meter and service delivery and recognize/investigate any diversion of energy through inappropriate or faulty wiring or metering.

Education, Experience, & Skills

• High school diploma or GED.

• Valid Texas Driver License.

• Certification in use of volt, ohm and amp meter and load/fault device.

• Successful completion of Measurement Services System Service Rep. Senior Training orientation program

• Basic PC skills.

• Experience as Electric Field Service Representative a plus.

Measures of Success

• Demonstrates knowledge of metering applications to include proper socket wiring, voltages and dangers associated with those applications.

• Demonstrates ability to recognize sub-standard metering installations and take appropriate action.

• Achievement of quantitative, qualitative and cost metrics.

• Interaction with internal and external stake holders to resolve issues in accordance with Company policies and standards.

• Demonstrates contribution to workgroup and Company goals.

• Demonstrates ability to perform work with minimum supervisor while maintaining a continuing mentoring relationship.

• Follows Measurement Services safety procedures to ensure safety of employee and public. Interpersonal Skills/Teamwork.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)