JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? Job Summary: Process account Excess Contributions removal, Internal Transfers, Account adjustments, Contribution Corrections, Refunds, Stop payments, and processing of Death and Divorce payments in an accurate and timely manner. Responsibilities: * Process accountholder reimbursement requests. * Assist in training of tasks. * Prioritize and perform multiple tasks at the same time. * Regularly review procedures and update as needed, as well as create new procedures as needed. * Report systems or policy issues to appropriate parties. * Act as an advocate for the customer by submitting feedback through appropriate channels. * Consistently meet/exceed all customer service standards. * Model behavior consistent with Member Service standards, policies and procedures. * Other duties as assigned by Supervisor/Manager/Team Lead. * Work Hours: * Standard 40 Hours, 8 hours per day, Monday to Friday. Consistent 8 hour shift can be chosen between the hours of 8:00 a.m. and 5:30 p.m. * Ability to work a rotating shift remotely until end of shift. * Overtime hours will be mandated as necessary. * Annual PTO \"blackout\" periods will apply during peak processing times from mid-December to the end of * January and again in mid-April. Education & Experience * High School / GED required * Continuing education in Business or Finance desired Experience: * 2 years of experience in data entry and analysis, in a financial or healthcare setting preferred * Experience with fund transfers and distributions desired*Experience/knowledge with tax reporting desired * Proficient in Microsoft Office Suite * Proficient in 10-key Job Skills / Knowledge * Strong customer service skills * Strong interpersonal skills * Excellent verbal and written communication skills * Possesses the ability to maintain the strictest confidentiality of company and customer information. * Ability to effectively multi-task * Excellent organizational skills with attention to detail * Ability to work with a diverse work force and customer base * Demonstrates flexibility and adaptability. * Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change. * Ability to effectively and efficiently use a variety of technologies and software programs * Strong commitment to achieving personal growth and success Physical Demands & Working Conditions: * Typical office environment/working conditions. * Must remain at workstation for long periods of time. * Heavy keyboard/mouse usage required (repetitive movements). * Remote Access: * Remote processing may be required to support business needs. * Mobile equipment will be provided. Internet access is the responsibility of the employees. The estimated salary range for this position is \$21.00USD to \$23.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-BY1 #LI-REMOTE All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA2MTc4Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t