JOB REQUIREMENTS: Position: Customer Care Advocate I or II Location(s) Available: Milwuakee, Wisconsin; South Beloit, Illinois; Florence, Kentucky; Chio, California Position Summary: The Customer Care Advocate (CCA I and II) serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with \"can do\" attitudes, a willingness to learn and a passion for process improvement. Customer Care Advocate I This role receives general product, systems, and process training on all general MCS products. Customer Care Advocate II This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate II will resolve issues with limited authority and offer solutions within the Customer Care department guidelines. A CCA II is proficient in MCS eBusiness tools and utilizes them to handle transactions and provide customer solutions to inquiries regarding product or order information. CCA II has expanded product knowledge and experience in-depth processes and systems to address more complex customer inquiries. Responsibilities: Dedication to 80-20 overserve strategies Responsible for building strong customer relationships and delivering customer-centric solutions Support corporate initiatives designed to overserve our customers while providing an effortless customer experience Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals. Work with internal teamswith a high sense of accountability and urgency Participant in training initiatives within department Calls are recorded for training and quality purposes CCAI Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures. With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4B27B01105C549B8