JOB REQUIREMENTS: Milwaukee School of Engineering (MSOE) invites applications for a full-time Help Desk and Inventory Technician to join our Information Technology team. Reporting directly to the Director of End User Support, this position is responsible for providing an outstanding level of customer service and direct IT support to students, staff and faculty and assisting the Helpdesk Coordinator in managing technicians and inventory support. Essential Job Functions Act as primary point of contact for the organization and tracking of MSOE IT assets Provide technical (Help Desk) support and resolution for escalated service tickets Act as primary telephone help desk backup as needed. Resolves technical problems in support of the helpdesk, as required Serve as a back up to schedule and supervise Helpdesk student workers Serves as technical liaison with vendors on data extracts and imports ensuring that data is complete, timely and in the correct format Assist with Helpdesk ticketing system, document, delegate, and resolve problems using ticketing system software Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions Assist in the training of the asset management to student workers Maintain the established policies and procedures in the Standard Operating Procedures guide Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes Participate in planning of improvements to services and processes Lead all business and activity relating to inventory control Delegates tasks and assignments to inventory technicians Counts all assets and supplies and maintains and updates records of IT inventory Submit orders of supplies as necessary and Receives deliveries Responsible for unloading new supplies and storing them appropriately Reorganizes stock to accommodate and Restocks equipment in our storage area Processes the return of defective or expired items and Packs up items for return and affixes shipping labels Ensures that Storage area is well organized and that all stored items are accounted for Employs inventory management software to keep track of all assets Oversees inventory asset documentation to ensure top quality and accurate data is available to staff View asset report from inventory management software of all assets. If some are missing, make note, locate. If some are not properly recorded, locate device and properly record it within Database Perform weekly asset cross check with inventory management software Perform asset recovery duties for such cases Lost or Stolen, Withdrawal, and Drop to recover issued asset Other Duties and Responsibilities This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer\'s technical ability and communicate with them... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0B7A652910DF448F