JOB REQUIREMENTS: Who We AreJoin a team that puts its People First! First American\'s National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoBusiness Process management roles lead resources dedicated to the analysis of processes, procedures and work instructions and are focused on driving improvements in efficiency and quality through more effective business processes, elimination of non-value added or duplicate efforts. Provide leadership and manage execution to help define and evolve business processes, evaluate quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities with process owners/business leaders. Plan and implement quality assurance and compliance processes. Partner with other groups to maintain alignment and continuity with business objectives. What You\'ll Do The Director, Business Process provides strategic leadership and manages teams to define, evolve and execute business processes. Directly oversee multiple departments/teams and partner with cross functional leadership to maintain alignment and continuity with broad business objectives Strong focus on examination and quality improvement efforts Serve as the Underwriting liaison for redrafting procedures to meet our customers\' needs Directs activities for evaluating and optimizing business processes focused on improving operational efficiencies, quality, service, and profitability Partner with business leadership, Operations, Customers and Underwriting in the execution of strategic projects and evaluate the success on an ongoing basis.Engage subject matter experts and cross-functional groups for input and suggestions. Contribute to next generation strategy initiatives... For full info follow application link. First American invests in its employees\' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/18FF317348E44B05