Description:

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as GroupEase Specialist within ALG Vacations. As a member of this team, you will be responsible for providing exceptional customer service, timely hotel & agent reporting, and assisting in calculating and applying complimentary credits. Our GroupEase program allows travel advisors and direct clients the opportunity to book individual travel reservations within ALGV’s booking platform while earning perks of a traditional contracted group.

Essential Functions:

Customer Service

• Answer emails (occasionally phone calls) from Travel Agents regarding program guidelines, group code requests/modifications, complimentary rooms/night calculations, and general troubleshooting.

• Strive to grow agent business by building rapport and providing outstanding customer service.

Hotel Reporting

• Format, finalize, and report GroupEase manifests set to travel with participating hotels

• Calculate earned comps/concessions

• Submit comp adjustments to internal accounting team for processing

• Monitor Group production and follow-up on underperforming groups

Code Production

• Build and modify GroupEase promotional codes

• Troubleshoot code errors and resolve application issues

Demonstrate a commitment to Hyatt core values (included in all job descriptions).

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

Qualifications:

• Knowledge of systems such as Microsoft Office and other office procedures and terminology.

• Experience in Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Experience in Travel background is a plus.

• Education Degree from a 2 year college or university is preferred.

• Proficient in both Microsoft Excel and Microsoft Word.

• Strong ability to efficiently navigate through various computer screens and programs.

• Salesforce experience a plus.

• The GroupEase Team requires someone that can excel in an environment that is both back stage and front stage and has a passion for a high-level of customer service, ability to multi-task, and staying organized.

• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally.

• Collaborate with colleagues and staff to drive results and promote a team-oriented environment.

• Proficient in both Microsoft Excel and Microsoft Word.

• Strong written and phone skills.

• Demonstrate commitment to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.

• Strong ability to efficiently navigate through various computer screens and programs.

• Accounting and travel background are a plus.

• ALGV system knowledge is a plus – VAX VacationAccess and FIT processing knowledge.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations : The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services : Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program : Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions : Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care. 

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/ (https://alg.www.vaxvacationaccess.com/about-us/)

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

Our Commitment to Diversity, Equity, & Inclusion

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short- & Long-Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

The pay range for this position is an hourly rate of $18 to $21. This position is also eligible to earn overtime, shiftdifferentials and premium pay under certain circumstances, or incentive awards. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Primary Location: US-WI-Milwaukee

Organization: ALG Vacations and Trisept Milwaukee Office

Pay Basis: Hourly

Job Level: Full-time

Job: Global Property %26 Guest Services

Req ID: MIL000324

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.