JOB REQUIREMENTS: What you will do This role is ideal for someone who enjoys interacting with customers, has a knack for technical details, and thrives in a fast-paced sales environment. If you have a passion for HVAC systems and want to support a dynamic sales team, this could be the perfect opportunity for you! How you will do it Customer Interaction:Handle incoming escalation calls and emails from customers, providing information about their orders in coordination with the escalation and customer support teams Pricing strategy:Work with the team leader and RSMs on tracking and preparing pricing strategies for key and target markets based on projects secured/ lost/ cancelled. Technical Training:Assist the RSM with delivering virtual technical and commercial product/process/policy training to our customers Sales Support:Collaborate with the sales team to identify potential leads and follow up on sales opportunities/ pipeline with the RSMs to ensure pipeline in SF is up to date Documentation:Maintainaccurate records of customer agreements, amendments, terminations, and any other channel changes Market Knowledge:Stay updated on the latest HVAC products, industry trends, and competitor offerings. What we look for Education:High school diploma or equivalent; a degree in Business, Marketing, or a related field is preferred. Experience:Previous experience in inside sales or customer service, preferably in the HVAC industry. Interest into transitioning into an outside sales role is a plus Technical Skills:Basic understanding of HVAC systems and components. Communication Skills:Excellent verbal and written communication skills. Organizational Skills:Strong organizational and time management skills. Problem-Solving:Ability to troubleshoot and resolve customer issues effectively. Team Player:Ability to work collaboratively with the sales team and other departments. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4D1BAAD86EBC4571 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.