IT Intern, ServiceNow

Date: Jan 16, 2025

Location:

Milwaukee, WI, US, 53204-2941

Req ID: 32088

Onsite or Remote: Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

At Komatsu, we create value through manufacturing and technology innovation to empower a sustainable future where people, businesses, and our planet thrive together. As an intern at Komatsu, you are a part of something big!

How you will help us create value together:

As an IT Intern – Associate ServiceNow Engineer, you will be responsible for a range of support activities for the Information Technology – Infrastructure team. Our team manages the key platforms that support the other parts of IT, including IT Service Management aka “ITSM” (incident, service request, change, problem, knowledge and asset management). This role immerses you on a DevOps team that designs, builds, and supports solutions for ITSM and enables other areas of the business within the ServiceNow Platform.

This position will be based onsite at our South Harbor location in Milwaukee’s Harbor District. The target start date for this role is Summer 2025 and has potential to be extended into the Fall school semester. We offer full-time hours during the summer and flexible part-time hours during the academic year.

Key Job Responsibilities

• Develop dashboards, visualizations and reporting solutions for internal and external stakeholders using a variety of data visualization tools, including ServiceNow platform analytics for real-time data and workspace consumption.

• Collaborate daily with a team of like-minded developers, admins, business analysts, and others using agile software development methodology.

• Combine your passion with technical and problem-solving skills to deliver solutions and experiences that simplify, enhance, and/or automate manual processes.

• Work in an agile environment where work is prioritized based on business value in 2-week sprints, including demos and releases.

• Own what you build, ensure essential documentation such as design, integrations, and maintainability is captured and shared with the team.

• Interact with other peer interns outside of your assigned team; be a student and teacher on leveraging ideas for innovation and bringing awareness to capabilities and the value of your work.

Qualifications/Requirements

Basic Qualifications:

• Pursuing a bachelor’s or advanced degree in Computer Science, Software Engineering, or similar, from an accredited college or university

• Junior, Senior, or master’s level student in good academic standing

• Ability to work independently as well as part of a team towards a goal

• Excellent organization and personal time management skills, ability to handle multiple tasks

• Strong written and verbal communication skills

• Possess effective problem solving and critical thinking skills; ability to be creative and resourceful when needed

• Proficiency using Microsoft Office Suite products (Excel, PowerPoint, Outlook)

• Experience with relational databases such as MySQL and Oracle

• Experience with front-end technologies (HTML, JavaScript, CSS)

• Experience with debugging and testing software through a CI/CD lifecycle.

Preferred Qualifications:

• Experience with Microsoft Copilot

• Experience visualizing and mapping steps in a process, such as Unified Modeling Language (UML), Service blueprinting, or simply in front of a white board

• Familiarity with ServiceNow or shared and reusable data models

• An eye for design – it not only functions, but looks good

• Interest in or aptitude to learn about careers in the heavy equipment industry

What makes Komatsu’s intern program unique?

• Our Internship Program is rooted in community, collaboration, and innovation. Intern program perks include:

• Several Intern-inclusive networking opportunities such as:

• Meet & greets with executive leadership

• Volunteer Week

• Appreciation Events

• End-of-Summer Capstone presentations

• Company-sponsored travel opportunities

• Access to amenities at Milwaukee HQ’s including a coffee shop, cafeteria serving breakfast and lunch, and free onsite fitness center

• Potential to come back or join us as full-time employees

• Real-world project work alongside local, regional, and global team members

• Mentorship from experienced subject-matter experts in your field

We’re excited that you’re interested in an internship with Komatsu, and we look forward to reviewing your application! While you wait for future communication from our team, we encourage you to learn more about our business by visiting www.komatsu.com.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.