JOB REQUIREMENTS: Job Category:Customer Service & Contact Center OperationsSchedule:Full timeJob Description: Rite-Hite is the global leader in the manufacture, sale, service and installation of loading dock equipment, vehicle restraints, high speed doors, high volume, low speed fans and much more - all design to improve industrial safety, security, productivity, design, environmental control, and energy consumption. Due to extensive growth, Rite-Hite has an opening for a Product Support Specialist at our new headquarters in Milwaukee\'s Fifth Ward. The position is responsible for providing technical assistance to representatives, technicians and customers to assure consistent installation, troubleshooting and support of engineered products in the field. This position is responsible for ensuring customer satisfaction and promoting positive representative relations. Work with manufacturing and engineering to improve quality and manufacturability and reduce the cost of current production product. Initiate and develop new product ideas to provide for further growth. Additional job duties are listed below. Please apply via Rite-Hite\'s career website. ESSENTIAL DUTIES AND RESPONSIBILITIES Process customer / representative issues that arise from use of the product and technical training. Also, communicate trends and issues to Engineering, Purchasing, and Manufacturing departments as well as coordinate requests for replacing defective parts. Effectively process / authorize Purchase Orders for customer service and warranty claims per established policies and procedures. This includes product troubleshooting over the phone. Requires ability to work within the established policies and procedures - using independent judgement where appropriate. Effectively process / document all calls within both the Call log and the CSMS data base. Review standard labor times and recommended stocking lists on an annual basis. Authorize claims per established policies and procedures. Work with representatives to develop a mutually acceptable resolution. Develop owner\'s manuals, technical bulletins and field \"tech tips\". Ensure written product communications are accurate and understandable. Plan, coordinate and implement service training on the divisional product line to enhance knowledgeable and professional field servicing. This includes developing tests, visual aids, and creating electronic presentations / tools to be used for training. Also, properly maintain training equipment as well as the training facility. Assist with new product technical rollouts, preparing presentations, handouts, etc., as well as travel to representative offices as required. Act as a resource to engineering, purchasing and manufacturing in new product development by providing input on the serviceability... For full info follow application link. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/96D93FB1A73B4C99