JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We\'re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That\'s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We\'re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that\'s critical to connect those in need with those who can help. The work we do here matters.Department OverviewSoftware Upgrade Operations team is committed to providing Motorola Solutions Public Safety customers the best possible experience while ensuring all upgrade activities are done efficiently and accurately. The team is responsible for planning and executing software upgrades for Vesta and Callworks solutions. The team works closely with CMSO and SI deployment.Job Description This UO GIS Field Engineer will be Analytics & GIS-focused. The intern will gain expertise in IT, PBX, and related telecommunications solutions. Responsible for: Build new customer maps within a proprietary call-handling system using customer-provided shape files. Configure enhancements to deployed customer maps Working with the team to determine customer-data-related product issues or defects. Troubleshoot complex product issues. GIS experience related to geo-coding and reverse geo-coding is a plus. Escalation point for complex trouble tickets from Technical Support, troubleshooting various technical issues including front-end GUI, server-side application, GIS, database, and Analytics server. Manages tickets promptly within the Service Now platform. Creates and maintains strong customer relationships. Strong customer-facing communication skills with the ability to convey complex technical issues in business terms. Strong problem-solving/troubleshooting skills Ability to effectively organize tasks, manage multiple priorities, and deliver on customer commitments on schedule. Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels. Characterize and document issues found post-upgrade on customer systems. Preferred Qualifications: Pursuing GIS-related Bachelor\'s degree Knowledge of Linux Knowledge of... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/495152C8245D4D68