Description

Baggage Control Room Operator/Lead

$28.00

3:00 AM - 1:30 PM, Wednesday - Saturday

OR

1:00 PM - 11:30 PM, Wednesday - Saturday

OVERVIEW

The Baggage Control Room Operator/Lead oversees the Baggage Handling System (BHS), ensuring smooth operations by inspecting, clearing blockages, and repairing equipment. Responsibilities include coordinating with staff to uphold service standards, addressing issues like jams and equipment malfunctions, and managing inquiries from stakeholders. Proficiency in control room equipment and software, including Microsoft Windows, BHS monitoring applications, radios, and telephones is required. The role also involves event reporting, startup procedures, and implementing notification and fallback procedures.

RESPONSIBILITIES

• Main responsibility; monitor and interact with the BHS (Baggage Handler System) control system the Human Machine Interface or HMI

• Report on BHS alarms/events to inspect, clear blockages/jams, and repair failed equipment as appropriate

• Coordinate personnel and resources to ensure minimum service requirements are maintained

• Coordinate with stakeholders and BHS related inquiries by person/telephone in a courteous and efficient manner

• Control Room Operator shall be attentive of the condition of the entire BHS at all times in order to respond immediately to events and/or possible blockages/events and/or unusual behavior, including but not limited to:

• Jams

• E-Stops

• Faults

• Security

• Equipment malfunction

• Incorrect operation

• Incorrect routing of baggage

• Power outages

• Control Room Operator shall be proficient and trained on proper use of all equipment and interfaces within the BHS control room, including but not limited to:

• Workstations based on Microsoft Windows operating systems

• Customized applications to monitor BHS operations

• Customized applications to monitor and identify baggage routing o Radios

• Telephone systems o Reporting/Recording the schedule of events

• Startup procedures

• Implement call tree notifications based on equipment failures

• Implement fallback procedures in accordance with adopted practices

• Other duties as necessary to support control room operations

• Any other duties as assigned or needed

QUALIFICATIONS

• 18 years of age or older

• Eligible to work in the United States

• High School Diploma/GED required

• Valid driver’s license required (with clean driving record)

• Aviation Industry experience a plus

• High attention to being organized with attention to detail

• Excellent communication skills

• Bilingual in English/Spanish a plus

• Proficient in MS Office Outlook, Excel, PowerPoint and Word as well working in various software applications

• Ability to read, write, speak, and understand the English language, to include documents

• Pass a background check and drug screen

• Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices

• Excellent problem-solving skills

• Ability to work in a fast-paced, high stress environment while handling multiple tasks simultaneously

• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

• Ability to work any day/shift, including holidays, within a 24/7 operation

• Must possess the versatility, flexibility, and a willingness to work with constantly changing priorities

• Must be able to report to work on a regular, consistent, and timely basis; must be prompt and maintain good attendance

• Must possess the ability to be a self-starter, work independently and as a member of various teams

• May be assigned other duties as required

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 90 pounds

• Prolonged standing and walking in an indoor/outdoor environment as applicable

• Must be able to push, pull

• Must be able to reach with arms and grasp with hands

• Must be able to climb and work at elevated heights

• Work in a fast-paced environment

• Hand/eye coordination is required

• Must be able to climb ladders

• Exposure to work in varying climates

• Must be able to bend, stretch, squat, and kneel

• Must be able to crawl and crouch, at times, in confined tight spaces

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.