By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

Customer Service Advisor is primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs. The responsibilities of this position, are to answer sales and customer calls for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Provide product and pricing information to customers. Follow up on customer complaints, questions, and product returns to ensure customer satisfaction. Proactive monitoring of key customer or product orders to ensure smooth fulfillment.

Key Responsibilities:

• Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary.

• Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure the customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate.

• Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of the order cycle as necessary to ensure customer satisfaction.

• Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs.

• Provide non-technical products and pricing information to customers through phone, email or other channels as needed.

• Connect callers to appropriate departments as needed.

• Create and document service complaints in Salesforce for escalation/follow up as needed.

• Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job.

• Performs additional duties as assigned.

Job Qualifications

Education and Experience:

• Associates or bachelor’s college degree in Business, Sales, or Marketing or other field preferred, or equivalent work experience including prior work as a Customer Service Representative.

• High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment.

• Good communication skills, both verbal and written, and a pleasant phone presence required.

• Must have the ability to problem solve and possess organizational and multi-tasking skills.

• Ability to independently prioritize and re-prioritize based on urgency and complexity of issues.

• Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce desired.

• A working knowledge of Microsoft Outlook, Word, and Excel as well as computer entry and/or typing skills are required.

Knowledge, Skills and Abilities:

• Skills in assisting customers and sales in problem solving related to customer service issues, including the ability to identify and appropriately evaluate a course of action.

• Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer’s needs, new products, product availability and the production plans.

• Skills taking and providing accurate, detailed product information.

• Ability to act independently on routine assignments or projects.

• Ability to plan, organize and multi-task to complete assignments in an efficient manner.

• Ability to communicate professionally, both oral and written.

• Ability to pay attention to details and perform at a high level of accuracy.

• Ability to work independently and with a team.

• Ability to resolve interpersonal challenges that arise in a changing environment or in a multi-person team situation.

• Ability to work hours that conform to the department’s needs.

• Knowledge of Microsoft Outlook, Word, and Excel.

Why Join Bio-Techne:

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!

• We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.

• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bio-Techne is an E-Verify Employer in the United States.

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.

Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.