CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. Our Perks: Flexible PTO (designed to offer flexible time away for you!) Up to 12 weeks paid parental leave Paid Volunteer Time Off Mental health coverage Quarterly Wellness stipend Fertility benefits Complete list of benefits here CLA is growing and seeking to hire an experienced Lead Business Applications Analyst to join our talented Information Technology team. The position offers growth, flexibility and a collaborative work environment. In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation. This role is responsible for the development of automation and innovation within software applications business processes. They monitor and evaluate overall functionality of existing application programs, and make recommendations for improvements or updates. How you'll create opportunities in this Lead Business Applications Analyst role: * Projects: Oversees CLA sponsored projects such as acquisitions, and acts as a liaison between IT systems development teams and end users to develop application solutions. Provides technical expertise for testing and implementing business solutions. * Automation and Innovation: Actively evaluates the need for more efficient applications and processes. Creates test plans and test cases based on enhancements to be implemented from vendor or internally generated changes. Responsible for validation of vendor patches and/or upgrades to the environment. * Technical Support: Provides support for CLA's technologies and varied applications. Resolves highest level of support requests from the Service Desk. * Mentorship/Leadership: Acts as escalation point and project reviewer for Analysts and Senior Analysts. Maintains process and technical documentation for new and existing processes, policies, and user guides. What you will need: 4 years of customer service support experience required 4 years of experience in an area of application support, SharePoint admin, Helpdesk, desktop management, mobile device, or similar IT experience preferred Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree. #LI-JH1 Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities. Click here to learn about your hiring rights. Wellness at CLA To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more. To view a complete list of benefits click here. CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. EOE/AA Employer/Vets/Disability