Description:

Through member and provider contact, coordinate accurate and efficient transportation of members to health-related appointments. Contact will take place via telephone, fax, voicemail and in person. Specific duties and responsibilities include:

Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times.

·Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs.

·Identify trends/issues that emerge in calls/correspondence, and inform Sr Representative or Supervisor. Assist in the development and communication of resolutions to internal staff as requested.

·Maintain good working relationships and open communication with internal and external customers.

Qualifications:

Required Experience:

High school diploma / GED

2+ years of call center experience, preference given to someone who has worked from home.

Consistent work history

Preference given to candidates with health insurance (HMO), physician group practice, or community agency and/or Bilingual in Spanish, Somali, or Hmong

Must live in MN, Iowa, KS, or Wisconsin

Shifts Available/Possible:

MTWRF 9:30am – 6pm CST

MTWRF 11:30am – 8:00 pm

SatSunMTW 8:00am – 4:30 pm

SatSunMTW 8:30am – 5:00 pm

 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.