Description The OT Coordinator will act as the first point of contact to the therapists and physician care teams to manage patient care while providing excellent service. Assist occupational therapy team with patient care, minor operations, coordinate meetings, assist in hiring process for OT PSRs. Full-time role, Eagan TCO: Monday/Wednesday/Thursday 7:30 am - 5 pm Eagan TCO: Tuesday 7:30 am - 4 pm Edina TCO: Friday 7:30 am - 12:30 pm Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Operate as a liaison between OT managers, OT PSR's, and Hand MD Care Coordinators to ensure quality and efficiency of patient service Accurately and efficiently schedule new and existing patients in the current practice management system Verify and document insurance information as defined by current business practices Maintain manager and staff schedules by planning, scheduling and blocking time in PM system Responsible for making sure each clinic is appropriately staffed without overlapping PTO requests Readily communicate with the therapists in the department to update on schedule changes in order to maximize efficiency in the delivery of patient care Attend regularly scheduled staff meetings for the clinic and therapy department and provide summary to staff Meet regularly with OT managers for assignment and collaboration on specific projects Create, maintain and analyze weekly reports with manager to ensure the needs of the clinic are being met Assist with interview process for OT Coordinator and OT PSR positions Train new OT Coordinator and OT PSR staff on all processes related to therapy scheduling, chart management, patient service and quality Assist OT managers by maintaining consistent training policies and procedures Assist OT managers with opening new clinic spaces and/or staff expansion/onboarding Assist in implementation of the processes agreed upon by the OT management team Work with OT managers to continue to improve OT revenue and growth throughout the Department Serve as a resource by being seen as a PACE "Super User" Maintain timely communication with patients and families while in clinic/surgery center Manage supplies by analyzing inventory, ordering required items and replenishing items upon arrival Ensure cleanliness of exam rooms and treatment space Organize and distribute patient education materials Inspect and coordinate equipment repair as needed Any and all other duties as assigned Education and Experience Requirements: High School diploma/GED or equivalent; Associates Degree or greater preferred Customer service experience required, Administrative or Medical Office experience preferred Maintain a working knowledge of health care plan requirements and health plan networks Proficiency with Microsoft products Essential Requirements: Ability to: Comply with company policies, procedures, practices and business ethics guidelines. Complete job required training. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) Demonstrate prompt and reliable attendance Work in the clinic, office or surgery center during business hours Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines Communicate and interact in a respectful and professional manner Prioritize workload while being flexible to meet the expectations of the daily operations Apply principles of logical thinking to define pro lems, establish facts, and draw valid conclusions Understand and execute a variety of instructions Effectively operate equipment and communicate on and operate the phone system Work independently with minimal supervision Travel to other work locations, if required Performance Expectations - i-Health's Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Clinic setting Notes Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.