Job Information
Compass Group, North America Sr. Client Services Manager in Minneapolis, Minnesota
Canteen One
Position Title: Sr. Client Services Manager
Pay Grade: 15
Salary: $80,000 - $90,000
Other Forms of Compensation: Field Incentive Plan bonus eligible
Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Job Summary
An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! This advanced leadership role is part of our Client Services team and is key in meeting and maintaining customer relations while maximizing financial objectives. Your goal is to provide outstanding service + long-term relations = high customer satisfaction & contract renewals. The Senior position manages top accounts, offers advanced analytical, financial, and system skills, and serves as a Team Lead working closely with senior management to assist team members and lead operations in account retention strategies.
Essential Duties & Responsibilities:
Assist in the setup of new accounts and roll outs
Prepare reports and summaries
Recommend and present information to the client, and implement the recommendations
Conduct quarterly meetings and business reviews
Facilitate data needed for business reviews/meetings
Build, maintain and sustain relationships with clients by delivering a high level of interaction and analysis
Develop account retention strategies
Perform ongoing analysis by analyzing financial performance
Facilitate business proformas and overall financial summary of total business
Accurate financial expectations for renewals/bids
Evaluate possible new business relationships
Facilitate meetings and/or manage internal resources to resolve issues
Identify and develop plans to correct problems or obstacles
Communicate all relevant client information throughout Canteen One
Work with Operations and build relationships
Qualifications:
Bachelor’s degree in business, marketing or a related field is Required; or an equivalent of five years of service business experience with three years in account management
Must have a minimum of three (3) years of business experience
Experience in market analysis, operations and account management is strongly preferred
Proven financial analysis skill set required
Excellent interpersonal communication, negotiation skills and conflict resolution skills
Strong customer service orientation
Proven ability to grow and maintain long-term positive internal and external work relationships
Ability to use analytical and intuitive judgment, and sound decision making in developing and applying new methods/policies that affect the business
Supervisor experience preferred
Intermediate Microsoft Excel and Word experience; Microsoft PowerPoint experience preferred
Experience with an ERP system strongly preferred (i.e. Oracle, PeopleSoft, SAP, JD Edwards)
Reporting tool experience is preferred, with Business Objects experience strongly preferred
Apply to Canteen One today!
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen One are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1302796
Compass Group, North America
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