Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Are you interested in creating highly available distributed systems at a uniquely large scale?

Amazon Web Services Direct Connect is a unique software defined network that provides customers with a dedicated network connection from their on-premise network to the cloud. Building and scaling the largest customer facing network in the world comes with unique challenges, and we are always looking for solid engineers to assist us in this endeavor. We’re looking for systems development engineers who have experience in system engineering, system automation, operational posturing, and system analysis.

In AWS Direct Connect, we are looking for a System Development Engineer to help us scale systems and tools that our customers use. Our goal is to eliminate human intervention and errors from network engineering services, including initial deployment and sustaining operations. We look for innovative ways to automate and scale our network as we expand, while driving complex issues to resolution. In this role, you will own the development and improvement of configuration deployment systems and pipelines, build automation systems, and systems integration components across a complex and interconnected tool ecosystem, enabling network engineering teams to improve service delivery and continually scale the network. We want someone who’s enthusiastic about the potential of cloud computing, networking and about creating simple, robust system management systems. The ideal candidate will have passion and talent for solving complex problems of scalability and availability in a massively distributed system.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in software defined networking and cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing and believe that world class service is critical to customer success. You will work alongside some of the best software and network development engineers in the world, helping to continue design and deliver the Direct Connect product. You'll know what it means to operate, scale, and posture the largest customer-facing cloud network in the world. You will measure your success, and it will be visible.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities

• Develop and operate scalable, low-latency, high-availability services.

• Automate network operations and deployment tasks by creating and maintaining existing software components.

• Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention.

• Understand how operating systems and networks functions perform and scale.

• Possess excellent troubleshooting and problem analysis skills.

• Drive technical innovation and efficiency in infrastructure operations via automation.

• Create processes that enhance operational workflow and provide positive customer impact.

• Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation.

• Avoid re-inventing the wheel and develop simple, repeatable solutions and processes

• Act as a technical point of escalation & mentor for junior staff.

• Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.

• Develop appropriate metrics to demonstrate performance at improving operational efficiency.

A day in the life

As a member in the AWS Direct Connect team, you will...

Work to identify features and enhancements that will contribute to our long-term vision. Design, build, and maintain our large-scale next generation networks that support critical workloads. Work with engineering teams on data plane and control plane software, network design and implementation. Identify and troubleshoot recurring issues and effectively engage with other engineering teams to ensure resolution. Drive deep dives for large-scale events and deliver high-quality documentation and corrective actions. Mentor your peers to help them embrace ownership, accountability and instill a passion for operational excellence.

About the team

The AWS Direct Connect Metering and Monitoring (M&M) team is chartered with building network monitoring for Direct Connect customers and internal teams in order to give visibility to DX network state and mitigate network availability risks and events. Additionally, we also own metering of data consumption for billing and analytics.

Basic Qualifications

• 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

• Knowledge of systems engineering fundamentals (networking, storage, operating systems)

• 2+ years of non-internship professional software development experience

• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

• Experience in automating, deploying, and supporting large-scale infrastructure

Preferred Qualifications

• Experience working in an Agile environment using the Scrum methodology

• Experience with distributed systems at scale

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.