Description

Summary:

The Commercial Collections Representative III is responsible for the overall effective management of delinquency levels of an assigned portfolio of accounts with 90 days or more in a non-accrual aging category.

Duties & Responsibilities:

• Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers.

• Assist customers with account reconciliations utilizing payment and billing histories.

• Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate.

• Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues.

• Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements, recommendations for modification, default, acceleration, repossession or transfer to Late-Stage or the Financial Recovery Group.

• Process repossessions including the placement of accounts with third-party repossession providers.

• Obtain and evaluate collateral values to determine viability of repossessions ensuring there is sufficient upside in doing so.

• Work closely with Asset Management for the placement of collateral and determination of collateral calls. Skip trace and customer research are also essential elements of the collection cycle for this role.

• Perform other duties and projects as assigned.

Basic Qualifications:

• Four-year college degree in finance, accounting, and/or economics or equivalent work experience

• 5+ years of commercial collections experience or loss mitigation.

Preferred Qualifications:

• Leasing or financial services experience.

• Direct commercial collections experience.

• Process improvement experience.

• Strong written and verbal communication skills with attention to detail.

• Strong analytical and problem-solving skills.

• Ability to multitask in a deadline driven fast paced environment.

• Ability to make sound responsible decisions in a timely manner.

• Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software.

#LI-JS1

#LI-Hybrid

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.