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The Specialty Field Account Manager is the field based “Client Relationship Manager” responsible for providing proactive and strategic engagement with customers to further the relationship with UnitedHealthcare in the specialty line of products. The role will be responsible for educating customers on their benefit plans, UnitedHealthcare’s core wellness tools and resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A strong focus of this role will be training and educating on the UnitedHealthcare tools and resources that are available to our UnitedHealthcare customers and members. The KA Field Account Manager will also be responsible for conducting open enrollment meetings, wellness fairs, lunch and learns along with coordinating coverage with other offices/vendors if they are not available. This role also includes facilitating the relationship between the customer and the Central Service team (CSO/DCSM) and providing education on the correct service escalation paths for our assigned employer groups and their employees. This position reports to the local field market leader.

If you are located in the state of Florida, you’ll enjoy the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

The KA Specialty Benefits Field Account Manager is accountable for the field-based service of Key Account customers. In this position, the Specialty Benefits KA Field Account Manager is responsible for the following:

• Coordinates, staffs, and conducts open enrollment meetings and wellness fairs. Additionally, creates open enrollment content for stand alone business

• Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s total specialty experience

• Deploys and trains customers on UnitedHealthcare’s tools and resources

• Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer’s experience

• Communicates administrative or service-related changes to the customer

• Reports and advises customers on the level of member engagement with wellness programs and other plan features

• Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Specialty Benefits Field Account Manager, the Strategic Account Executive, or other field employee

• Ability to proactively encourage increased participation during OE meetings to meet minimum participation requirements

• Trains and educates customers on UHC eServices and other eTools as appropriate

Additional Role Context:

Relationship Building:

• Uses our CRM Solaris to create a proactive engagement plan for their groups as appropriate

• Develop and maintain strong customer and broker relationships, in person and telephonically

• Partner with the SAE and other Field Based Staff

• Develop and maintain key internal relationships

• Understand customer needs, where to prioritize efforts, and provide value-added consultation

• Present a positive image of UHG in the marketplace

• Community involvement through professional organizations, associations and local organization

Communication:

• Proactively communicate with clients and provide updates on benefit and wellness program initiatives

• Remain responsive and follow through on commitments both internally and externally

• Act as a consultative resource and strategic partner to the customer and broker, sharing new and innovative ideas, in support of the customer’s total service experience

• Monitor and track on-going performance, present and recommend solutions to the customer

• Must be able to successfully utilize digital tools and resources such as Webex, to remotely conduct customer meetings and presentations when appropriate Healthcare Knowledge:

• Understand goals, health plan initiatives, operating principles, strategies and competitive position of UHC

• Act as a trusted advisor through in-depth healthcare knowledge, understand important trends, and know your customer base

Product Knowledge:

• Clearly demonstrate the UHC value propositions for medical and specialty programs (where applicable) to improve customer growth and retention

• Serve as the customer’s expert resource for UHC’s ancillary, financial, and critical illness products

• Educate customers and promote UHC Tools and Resources

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in managing customer relationships in healthcare or similar industry

• Insurance license as required by law within 90 days of hire

• Valid Driver’s License

• Demonstrated excellent oral and written communication skills

• Superior presentation skills in both small and large group settings

• Solid interpersonal skills with the ability to communicate and influence internal business partners

• Advanced Analytical and problem-solving skills

• Proficient in Microsoft Office and other virtual productivity tools

• Ability to travel as required (approximately 50%)

Preferred Qualifications:

• 3+ years of health care or related ancillary insurance industry experience

• Human Resources or Medical Benefits experience

• Proven ability to work with external customers such as employers, consumers, consultants, and brokers

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.