Senior Infrastructure Engineer

Location: Skopje, Macedonia

RLDatix is on a global mission to improve safety in healthcare. We are innovating the most comprehensive healthcare operations platform, connecting operational processes, and delivering new data insights for improved decision-making. Our solution, the Healthcare Operations Cloud, will help shape the future of healthcare by enabling higher quality, lower costs, and greater access to care.

At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.

What You Will Do:

The Senior Infrastructure Engineer will report ­­­­­­­­­to the Infrastructure Lead, responsible for supporting the Corporate department.

The Senior Infrastructure Engineer will work alongside the Infrastructure Lead to support the global infrastructure which supports the business systems, applications, and processes. The Senior Infrastructure Engineer will work with the Global IT team to develop an effective and workable framework for delivering an integrated IT infrastructure and services.

Prerequisites for this role are strong technical skills, excellent interpersonal skills with the ability to communicate effectively at all levels of the business. As a senior role you will be expected to coach more junior members of the team, suggest improvements and enhancements to the Infrastructure.

This will include liaising with internal and external stakeholders and how they work together.

A crucial part of the role is:

· Supporting the Infrastructure Lead in driving transformation within the business

· Act as a technical lead on infrastructure projects

· Mentoring, supporting and upskilling junior members of the team, as well as the wider infrastructure team

· Contributing to improving quality and ways of working in the infrastructure team

· Supporting the transition from traditional infrastructure management into a modern, cloud-based approach.

· Designing a secure, scalable and high available hosting infrastructure architecture solutions

· Supporting technical discovery for initiatives to improve our IT systems and security posture

· Keeping up to date with cloud technology (primarily Azure) and the architectural possibilities within Azure

· Ensuring backup and recovery infrastructure is improved, maintained, and tested.

· Manage the group’s Technology infrastructure and services

· Proactive monitoring of all technology systems, working closely with the Service Desk

· Ensure all procedures are suitably documented and published in accordance with service standards

Additionally, this person will be responsible for:

· Interacts with the Service Desk to help resolve IT-related 3rd line incidents and provide answers in a timely manner

· Escalate calls to internal and external support providers where necessary

The role requires an individual that has the ability to work to tight deadlines, and has strong written and verbal skills. The role holder will be able to work well, both independently and in a team environment.

What You Will Gain:

This is an excellent opportunity for you to join a global leader in healthcare safety, building up your skillset using innovative tools and technologies along the way. You will grow and develop, and be a part of an amazing international team, advancing your career further.

Experience/Knowledge You Will Need:

The candidate would ideally have:

Technical Requirements:

· Strong IT background around support and system administration

· Strong infrastructure capabilities

· Identity & access management experience (Azure AD, AD DS, Azure AD DS, SSO)

· Strong experience of supporting on-prem and cloud services

· Strong experience in Microsoft 365 cloud services

· Device management experience (Intune/DesktopCentral)

· Excellent experience of Windows Server, IIS, Active Directory

· Good experience of IP networks across firewalls, routing & switching, VLANS and VPNs and remote access

· Experience of supporting or both Windows and Mac-based estates

· A strong understanding of working with best practices in Cyber Security

Bonus points if you also have specific experience with:

· PowerShell and scripting experience

· Virtualization/Virtual Desktop experience

· Good general knowledge in Linux systems

· ITIL framework experience

· Azure certifications

Interpersonal Requirements:

· Strong communication and interpersonal skills

· Ability to work in a team environment

· Show effective use of time management skills

· Strong analytical and problem solving skills

· Self-motivated

· Have the ability to work to tight deadlines

· Good attention to detail

· Be able to deal at all levels inside and outside the organisation

· Organised and methodical, dealing with numerous tasks

· Willing, professional and flexible

· Strong spoken and written English skills