About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. encing Support Specialist provides excellent technical and practical end-user support of our Audio/Video and Conferencing hardware, software, and conference room spaces to Children s MN employees and contract staff. End user training and technical advice / guidance is also a function of this role. Prompt and courteous customer service is both emphasized and expected. The ability to effectively communicate both in writing and in conversation is a must. Must be comfortable working in patient care environments. Education: Associate's or Bachelor's Degree, or technical institute degree/certificate or equivalent work experience. Experience: * Typically has 3 or more years of experience supporting conference room technologies. * Typically has 3 or more years of experience supporting audio/video production technologies in both live and virtual events preferred. * Experience providing hands-on support, setup and facilitation of audio-visual systems, applications and equipment for corporate meetings. * Experience with podcast production and support preferred. * Experience supporting the Microsoft Teams preferred. * Experience using ServiceNow for managing service tickets and requests preferred. * Experience in design, implementation and maintenance of complex conference rooms preferred. * Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes is preferred. * Experience in participating in cross-functional project team environments. * Experience in working and collaborating with diverse groups of people. Knowledge/Skills/Abilities: * Strong technical knowledge of conferencing and audio/video production equipment and systems. * Strong technical knowledge of Microsoft Teams in support of meetings and conferences including; live events and breakout room feature/functionality support and integration of conferencing and audio/video production equipment. * Working technical knowledge of Microsoft Teams Surface Hubs. * Service oriented attitude and ability to establish and maintain effective working relationships with other colleagues and end users in entry level to executive positions. * Able to read, write and understand technical manuals and standard work documentation. * Ability to act in a consultative role to understand functional business processes, related information technology needs and develop solutions and/or proposals from them. * Effective interpersonal and relationship-building skills. * Strong written and oral communication skills. * Ability to present ideas in user-friendly language. * Strong analytical and problem-solving abilities. * Able to prioritize and execute tasks in a high-pressure environment. * Willingness to be flexible with schedule to support planned, occasional, after-hours and weekend events. * Willingness to travel within the greater Minneapolis-St. Paul area. The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.