Job Summary

The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, and financial counseling. This role provides exceptional customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements.

Essential Functions

• Registers patients efficiently and accurately, entering all required information into the registration system and obtaining necessary signatures on consent and authorization forms.

• Verifies insurance coverage and identifies appropriate plan codes to ensure accurate billing and prompt payment.

• Reviews and explains legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.

• Counsels self-pay patients on procedure costs, payment options, and available financial resources, documenting all interactions thoroughly.

• Secures and logs patient valuables upon admission, ensuring proper tracking and safekeeping.

• Places identification armbands on patients to support accurate identification and continuity of care throughout their stay.

• Reads physician orders to determine appropriate registration processes and ensures accurate order entry for ancillary departments.

• Notifies relevant departments or physicians of patient arrivals and follows up on delays to ensure timely service.

• Assists with bed assignments for inpatients, coordinating with nursing supervisors to match patient needs with available resources.

• Operates a multi-line telephone system to manage incoming and outgoing calls, relaying messages promptly and accurately.

• Maintains effective communication during emergency codes and supports the implementation of facility emergency plans as required.

• Performs other duties as assigned.

• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required

• 0-2 years of admissions, customer service and/or public relations experience required

• 1-2 years of experience in a healthcare setting preferred

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with patients, families, and healthcare staff.

• Proficiency in using electronic registration and order entry systems.

• Knowledge of insurance verification and billing processes.

• Ability to handle sensitive information with confidentiality and professionalism.

• Strong attention to detail and organizational skills to ensure accurate documentation.

• Excellent multitasking abilities to manage a fast-paced environment effectively.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.