Job Information
Monroe Dodge Chrysler, Inc. Automotive Sales Specialist in Monroe, Michigan
Sells and delivers a minimum of five (5) vehicles per month. Establishes sales goals and personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals; and exhibits a high level of commitment towards training and continuous improvement. Remember, you are a salesperson and will receive compensation for your results. It is not how many hours you put into the work but how much work you put into the hours.
Utilizes dealership sales control and follow-up system (ADP-CRM) on all customers. Inputs all contact information into CRM and completes assigned tasks daily; and also enters business contact information into BusinessLink. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains a prospect development system, both inside and outside the dealership. Contact customers from lists provided by the manufacturer, like Target Direct Mail (TDM), Lease Loyalty, and Maturity, etc. Compiles lists of prospective customers or sales leads from newspapers, business directories, chamber of commerce, or other sources. Set an action plan to call and/or visit area businesses and individuals to show them our products and discuss our services. Use all reasonable methods of prospecting on a daily basis by phone, email, or direct contact.
Contact our Service Department and Collision Center daily to see if there are any customers who have expressed an interest or have a need for a new vehicle, due to mechanical breakdown or total vehicle loss due to collision.
Assists customers in selecting a vehicle by utilizing the dealership questionnaire and then listening carefully to their responses. Explains fully product performance, application, and benefits to prospects.
Always create an alternative for the customer, ie: offer pre-owned and new vehicles.
Describes all optional equipment available for customer purchase, including accessory items, ie: Paint, Fab, Rust Protection Packages, along with MOPAR accessories that are "pre-loaded" on stock units and shown on the invoice addendum. Also mention that additional Service Contracts are available and will be reviewed with the customer by the Business Manager.
Stays abreast of current, and available inventory for sale, including the Buckeye Chrysler Dodge Jeep store; and possesses the ability to locate specialty vehicles at other locations.
Offers test-drives to all prospects. Test-drives offer the biggest impact and it is our policy that the salesperson ride with prospect/customer, whenever possible, for a safe and effective demo ride. Follows dealership procedure to obtain proper identification from customer prior to test drive.
Understands and communicates information relating to purchase plans (ie: Employee or Friends) and leasing programs. Keeps abreast of current marketing campaigns, including incentives and print/media advertising. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Have good knowledge of our dealership websites, the manufacturer's websites, and other social media info.
Attends, or completes online, product and sales training courses as requested by sales manager and/or required by Chrysler Corp.
Knows and understands the federal, state, and local laws which govern retail automobile sales, including Michigan and Ohio OAG (Office of Attorney General) and Privacy Act compliance, including the Red Flags Rule. Also, state and/or federal tax advantages (ie: IRS 179, etc.).
Ensures that the sales manager and/or sales director is allowed an opportunity to meet each customer -- sold or not -- before the customer leaves. Also, reviews working deals and credit applications with Sales Manager(s) and Business Manager(s) da