Job Description

The Lead Service Now Developer will have extensive experience in ServiceNow and its associated modules, understanding how various components can be utilized to achieve a desired result. They will also maintain and/or create additional documentation for the processes they implement to ensure that others can correctly interpret it. The role will also involve extensive communication not only with enterprise applications leadership and business analysts, but also with key business stakeholders and internal development resources.

Responsibilities

* Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.

* Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflows

* Continuous Improvement: Review existing functionality and/or processes and identify areas the improve scalability and performance

* Integrations: Support integrations with other technologies by working with developers for other products as well as the Integration Data Management team

* Documentation: Develop technical design documentation outlining solution architecture, workflows, data models, integrations, and user interfaces.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* 8+ years of overall development experience

* Experience as a manager/lead of at least 5 team members

* 6+ years ServiceNow Development- including working with modules with CSM, ITSM, and ideally HR Service Delivery, ITAM, ITOM, and SecOps.

* Experience with Flow Manager, Scheduled Script Executions (Scheduled Jobs), Custom Applications, Playbooks, Configurable Workpalces, notifications, custom widgets

* Willing to work 2-3x/week onsite in Bangalore and US hours * Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot

* ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA)

* Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.