Description

This is a remote role which will require occassional travel for on-site meetings. Currently we are unable to hire in the following states: CO, PA, NY, HI, MA and OH.

Cloud Service Engineers work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, cloud-based services offered to IS and non-IS caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Essential Functions:

Partners with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business, and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations.

Creates and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams. Advocates the IS roadmap and vision and drives adoption across service teams.

Leads the planning and design of a service delivery system across service teams that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs. Creates detailed project plans including milestones, testing, documentation, and implementation.

Communicates with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver and business. During service disruptions and degradations, owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.

Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours.

Owns the design, implementation, testing, and management of alerting and telemetry systems, and disaster recovery and business continuity plans in partnership with other engineering teams to support 24x7 uptime goals. Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model.

Is accountable for the Service Engineering component of a cost model and the reporting framework for one or more services and develops initiatives to reduce operational costs.

Is accountable for the cost model and reporting system that enables teams to forecast, track, and report on the costs generated by business and usage scenarios, as well as ensuring adherence to guidelines and best practices. Maximizes the effectiveness of financial resources.

Uses expertise to identify potential platform, system, deployment, security and environmental issues prior to service and solution releases, ensuring an on-time release with measurable improvement in KPIs.

Develops and maintains effective processes to automate tasks and ensure compliance with security policies and drives the adoption of a solution across multiple service teams.

Accountable for service and infrastructure lifecycle planning to ensure critical software and hardware components are kept current.

Accountable for the information management of applications, device, and infrastructure data inside the CMDB (Configuration Management Database) and associated systems.

Provides leadership within the business by developing innovative methods for measuring the caregiver experience and uses this data to identify and drive service and business improvements.

Consistently analyzes operational cost data, identifies cost-saving efficiencies, and influences the business to adopt these efficiencies across multiple service teams.

Looks for opportunities to continually improve caregiver satisfaction.

Mentor and be a technical leader to less experienced team members, improving their skills, their knowledge of our systems and their ability to get things done.

Creates and identifies standards and best practices and drives the adoption of them by IS. Acts as the group’s thought leader on new technologies and their adoption.

Job Specific Knowledge, Skills and Abilities:

Expert Azure administration and engineering for IaaS and PaaS, including monitoring, alerting and optimization.

Manage automation tooling to support organizational needs for runbooks, pipeline, and desired state.

Proficient knowledge of observability and operational supporting tools - monitoring, event management, patch management and log analytics. Providing guidance for continued optimization.

Expertise in managing and troubleshooting enterprise server operating systems data services and data management and ability to represent these to the organization.

Can complete advanced troubleshooting tasks, lead projects, and provide design recommendations.

Can communicate effectively across all organizational pillars, driving technical conversations to outcomes.

Basic project management.

Required Qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience

• 10 or more years of related experience; 12+ years preferred.

• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

• Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent educ/experience

• Experience in a Healthcare environment.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 305832
Company: Providence Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Business Professional
Department: 5018 IT ADMINISTRATION OR REGION
Address: OR Beaverton 3601 SW Murray Blvd
Work Location: Murray Business Ctr Beaverton-Beaverton
Pay Range: $64.55 - $103.90
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.