We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

The Field Operations Specialist plays a crucial role in leading the internal Ford Pro Field staff relationship with both Commercial and Government teams with the goal of growing the Ford Pro Business. This position works closely with the Field Operations Manager and the Regional Sales Managers to support the growth of field sales and marketing initiatives. The specialist ensures smooth execution of field initiatives, marketing strategies, and reporting; they will facilitate the implementation and communication of sales strategies across the Ford Pro Sales Team. This role is pivotal in coordinating operations between teams and developing solution that enhance and maximize our field team’s sales performance. The Field Operating Specialist also collaborates with the Marketing Team to organize and support trade shows, include the yearly Fleet Preview Show.

What you'll do...

• Field Sales Growth: Support the growth of Ford Pro solutions in the field, targeting fleet/government teams to implement improved systems and strategies

• Achieve Key Results: Drive the achievement of field objectives and key results in Internal Combustion Engine Sales and Battery Electric Vehicle Sales, as well as in Charging, Telematics, Data Services, Fleet Management and Service Solutions.

• Operational and Field Support: Provide critical operation support to Ford Pro Commercial/Government Regional Managers and field sales teams, ensuring they have the necessary resources, tools, and information to succeed in driving sales.

• Reporting: Develop, analyze and report key performance data, to track progress, identify trends and recommend actionable strategies to optimize performance

• Communication: Ensure clear, consistent communication across all levels of the field sales team, from leadership to individual team members, to facilitate smooth operations and ensure alignment with Ford Pro’s strategic objectives. Act as a conduit for information, ensuring that the field team stays informed about key updates, initiatives and changes.

• Marketing Event Coordination and Support: Assist in organizing and executing trade shows, regional events and the yearly Fleet Preview Show to showcase Ford Pro products and solutions to key stakeholders/customers. This will consume about 30-40% of the Field Operation Specialist time.

• Product and System Knowledge: Maintain a deep understanding of current and future Ford Pro vehicle offerings and improvements in Ford Pro solutions to assist in the sales process effectively.

You'll have...

• Bachelor’s degree or equivalent work experience.

• 2+ year’s progressive knowledge of dealership operations.

• 2+ years of customer service and field sales operations experience.

Even better, you may have...

• Customer Experience Handling skillset.

• Strong verbal, written, and presentation skills.

• Excellent customer relationship/interpersonal skills required to support direct customer contact.

• Sales experience preferred as well as data driven decision making.

• Should have strong Product/Company/industry knowledge as well as Ford systems knowledge.

• Well-rounded business acumen of Fleet and Commercial/Government business.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7.

For more information on salary and benefits, click here: https://fordcareers.co/GSRnon-HTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Requisition ID : 37395