EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

As an AI Chatbot Development Intern with EBSCOLearning, you will work on the development of an AI-powered chatbot that revolutionizes how users interact with eBooks. This project aims to enable users to retrieve accurate, context-aware answers from eBook content through natural language queries and multi-turn conversations. This will provide the intern an opportunity to develop conversational AI features and explore innovative approaches to natural language understanding. Tools and techniques such as contextual retrieval, conversational memory, and user-focused design will be useful for working on these features.

This remote position offers the flexibility to be located anywhere within the U.S.

What You'll Do

• Design and prototype features for an AI-powered chatbot that retrieves answers from eBooks.

• Develop and test conversational memory features to enable seamless, multi-turn user interactions.

• Create intuitive natural language querying capabilities for enhanced user engagement with the chatbot.

• Optimize processes for retrieving relevant data and generating accurate, contextually appropriate responses.

• Prototype and refine response generation mechanisms to deliver clear, detailed, and user-friendly answers.

• Explore performance testing and scalability strategies to accommodate an expanding eBook library.

• Maintain comprehensive documentation of all development processes and findings.

Live the principles behind the Agile Manifesto and SAFe framework in all interactions.

About You

• Working toward a degree in a computer science or math field or related experience

• Basic knowledge of Algorithms, Data Structures and Programming.

• Passionate about AI, natural language processing, and innovative technology.

• Experience working with tools such as LangChain, OpenAI API, or similar technologies.

• Experience with database management, particularly vector databases.

• Experience with source code management tools such as GitHub.

As part of the EIS Summer Intern Program, interns receive a dedicated orientation program starting on June 2 nd and participate in enrichment and training events with fellow interns across the company. To learn more about the EIS Summer Internship Program, please visit - https://www.ebsco.com/about/internship-opportunities

Pay Range

USD $22.00 - USD $26.00 /Hr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:  

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  

-Retirement Savings Plan

-Paid Parental Leave 

-Holidays and Paid Time Off (PTO) 

-Mentoring program 

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Early Career/Intern Talent Community

Location US-Remote

ID 2024-1664

Category Information Technology

Position Type Intern

Remote Yes